Associate Director leading Development staff and major - gift fundraising for the University of Toronto’s Rotman School of Management. Managing 100 - 130 prospects to generate $1M - $3M annually.
About the role
- Director of Professional Services owning P&L and leading ERP/SaaS implementations for Sparkrock’s nonprofit, school-board, and government software customers. Managing delivery teams, margins, resources, and key client relationships.
Responsibilities
- Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
- Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
- Oversee delivery quality and outcomes across ERP/SaaS implementation projects
- Lead, develop, and motivate consultants, business analysts, and project managers
- Serve as senior escalation and relationship point for key customers
- Allocate and balance team resources across active engagements
- Identify delivery and financial risks and implement mitigation plans
- Partner with Sales on scoping, pricing, and positioning new engagements
- Drive delivery-lifecycle process improvements
- Participate in finalizing roadmaps and prioritizing tickets
- Engage directly with customers to understand needs and ensure positive experiences
- Collaborate with Sales, Engineering, Product, Customer Success, and Support
Requirements
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline
- 10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry
- Minimum of 3–5 years of experience in a leadership or management position
- Experience overseeing a portfolio of projects and managing P&L and book of business with revenues up to $3–5M
- Demonstrated success maintaining a healthy Professional Services profit margin
- Proven track record turning loss positions into profitable businesses
- Solid delivery management skills and experience delivering ERP/SaaS implementations on time-boxed cycles under 6 months across concurrent projects
- Experience in client relationship management and customer success
- Financial acumen, including budgeting, revenue forecasting, and cost management
- Based in Canada and legally eligible to work in Canada
- Availability to travel approximately 15–20% to meet clients in person
- Availability to work hours overlapping with EST, CST, or PST
Benefits
- 100% remote and global work arrangement
- Flexible work hours and asynchronous work
- Consistent and meaningful feedback
- Support in achieving personal career goals
- Access to leading-edge tools, playbooks, and technology
- Introductions to thought leaders
- Webinars on cutting-edge technology topics
- Stipend to help set up a home office
- Coffee chats, happy hours, cooking classes, book clubs, and more
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