Software development manager leading engineers building Laivly’s AI - powered customer service platform. Driving technical execution, team growth, cloud services, and production reliability.
About the role
- Senior Technical Product Manager leading Jerry.ai’s Agentic AI platform for car and home ownership. Driving prompt consolidation, chatbot prioritization, and emerging AI partnerships with OpenAI.
Responsibilities
- Lead the customer-facing Agentic AI product leveraging LLMs, agents, and internal APIs
- Learn and improve the prompt engineering workflow by writing and updating prompts
- Understand interactions among Propelix, Botly, CRM, GitHub, and Replit
- Identify platform bottlenecks and own the AI platform strategy
- Define and drive migration of prompts from six locations to a unified platform
- Sequence work and align engineering, data, operations, and other teams
- Own the technical chatbot prioritization queue and keep the team coordinated
- Track voicebot and computer-use technology and determine when to invest
- Own the OpenAI relationship and Jerry’s presence in the ChatGPT store
- Influence AI investment decisions and architectural decisions for the platform’s future state
- Report directly to the COO
Requirements
- 4+ years of experience in a technical role such as forward deployed engineering, technical product management, or similar at a fast-paced startup
- Passion and curiosity for AI systems, including modern LLMs
- Track record of turning complex strategic ideas into scalable, production-grade products
- Strong technical understanding of API design and system architecture
- Ability to translate complex technical concepts for any audience
- Familiarity with SQL and comfort using data to answer questions and validate hypotheses
- Experience with prompt engineering and custom AI workflows
- Ability to navigate technical tradeoffs and implement AI platform standards
- Must currently reside in an eligible location: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, or Ontario, Canada
- Must be legally authorized to work in the U.S. or Canada
Benefits
- Equity opportunities / stock options
- Health coverage
- Dental coverage
- Vision coverage
- Paid time off
- Paid parental leave
- 401(k) plan with employer matching (U.S.)
- RRSP plan with employer matching (Canada)
- Wellness benefits
- Comprehensive benefits package for regular/full-time employees
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