Global Sales Operations Specialist supporting Salesforce, Revenue Cloud, contracting, and CRM data for Pursuit’s destination hospitality and attractions business.
About the role
- Sales Operations Manager improving sales-channel processes at Jobber, which provides software for small home-service businesses. Leading data-driven projects from diagnosis through rollout and measurement.
Responsibilities
- Act as the primary Sales Operations partner for an assigned sales channel or priority area
- Serve as a thought partner to channel leaders and understand channel goals and performance drivers
- Analyze operational issues and identify improvement opportunities
- Make strategic recommendations and contribute to quarterly prioritization discussions
- Investigate operational problems through stakeholder input, workflow reviews, and data analysis
- Build fact bases, size impacts, and translate findings into recommendations with explicit trade-offs
- Document current-state processes, requirements, owners, handoffs, dependencies, and failure points
- Design clearer, more efficient, and scalable process improvements
- Lead channel projects from discovery and scoping through execution, rollout, and post-launch measurement
- Define requirements, project plans, milestones, owners, dependencies, risks, and success measures
- Coordinate cross-functional execution, resolve blockers, and escalate risks
- Develop rollout plans covering communication, documentation, training, readiness, and post-launch support
- Deliver executive-ready updates on project status, milestones, risks, decisions, and actions
- Facilitate discovery sessions, working meetings, project updates, and launch-readiness discussions
- Partner with RevTech, Enablement, Sales Planning, Finance, Analytics, and Sales stakeholders
- Prepare impacted teams for new processes, tools, or expectations
- Monitor adoption, process health, stakeholder feedback, and business impact
- Connect project results to productivity, conversion, pipeline quality, sales cycle, or forecast accuracy
Requirements
- 3–5 years experience, ideally in management consulting or tech, strategy, or a business/revenue operations role
- Experience leading client- or stakeholder-facing workstreams from problem definition through recommendation
- Ability to break ambiguous business problems into hypotheses, test them with data and stakeholder interviews, and develop clear recommendations
- Executive-ready written recommendations and decision memos
- Ability to facilitate leadership discussions
- Strong project ownership and follow-through
- Ability to act as a trusted advisor to leaders
- Strong operational judgment and ability to decide independently or escalate appropriately
- Ability to manage multiple priorities while maintaining accuracy and organization
- Ability to identify opportunities to apply AI and automation to channel workflows
- Experience in Sales Operations, Revenue Operations, go-to-market, or strategic operations is nice to have
- Experience supporting Inbound, Outbound, Account Management, or Channel Partnerships sales channels is nice to have
- Familiarity with Salesforce and other sales technology platforms is nice to have
- Experience with system implementations, process redesigns, user acceptance testing, or operational rollouts is nice to have
- Exposure to sales planning, forecasting, routing, pipeline management, compensation, or performance reporting is nice to have
- Legally entitled to work in Canada
- Successful completion of a background check, including identity verification
- Ability to attend the office at least 1 day per week according to the department schedule
Benefits
- Equity rewards and stock options
- Annual health and wellness stipends
- Retirement savings matching in RRSP, TFSA or FHSA
- Extended health package with fully paid premiums for body and mind
- Dedicated Talent Development team
- Career coaching
- Learning and leadership programs
- Career development opportunities
- Pre-approved travel expenses fully covered for one in-person interview
- Inclusive work environment and accommodation support during the hiring process
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