Sales Operations Specialist coordinating reseller activities, CRM accuracy, and compliance for Maya HTT’s software and engineering solutions business. Supporting regional sales teams and Qualiopi certification.
Responsibilities
Coordinate and support global reseller-related activities, including system access setup, user certifications, and resolution of operational issues
Maintain product and pricing accuracy within Salesforce CRM
Investigate discrepancies and coordinate resolution of missing products or pricing issues
Provide day-to-day operational and administrative support to regional sales teams
Coordinate internal processes, resolve issues, and handle sales-related requests
Coordinate Qualiopi France training compliance certification requirements
Manage training documentation, regulatory compliance, customer follow-up, quality monitoring, audit preparation, and ongoing certification maintenance
Report to the Sales Operations Director
Requirements
A bachelor's degree or DEC in business administration or a related field
Fully bilingual in English and French required (written and spoken)
1–3 years of experience in sales support, administrative support, sales operations, or customer service
Experience in a software and services sales environment (asset)
Strong communication and customer-service skills, both verbal and written
Ability to multi-task, prioritize, and manage time effectively
Strong attention to detail
Organized, self-motivated and able to work autonomously
Experience with Salesforce or similar CRM software
Proficiency in MS Excel required
Authorization to work in the country where the job is located
Benefits
Flex Working Hours and Hybrid Work
100% Employer-Paid Benefits starting from Day One: Medical, Dental, Vision, Life, Short/Long Term disability insurances
Retirement Savings: Group RRSP / DPSP Plan with Employer Contributions open to join from Day One
Career Growth Opportunities and flexible career paths
Learning Opportunities and skills development
Flexible PTO Policy
Sick/Personal Days
Summer Flex Schedule
Structured Onboarding Program
Team member support and assistance from Day One
Equal opportunity employer committed to diversity and inclusion
Accommodations available upon request during the hiring and selection process
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