Spécialiste des opérations de vente chez Maya HTT, chef de file en ingénierie numérique et partenaire de Siemens. Coordination des revendeurs, CRM Salesforce et conformité Qualiopi.
About the role
- Sales Operations Coordinator managing applications, enrollment, reporting, and student systems for CIEE’s nonprofit study-abroad programs. Improving workflows across Sales, IT, and international teams.
Responsibilities
- Maintain and improve student application and enrollment systems
- Test updates, troubleshoot issues, manage system configurations, and support platform enhancements
- Serve as the primary operational resource for Sales and internal teams regarding application workflows, system functionality, and process questions
- Coordinate operational workflows supporting the student lifecycle, including applications, enrollment, language testing, travel insurance, and scholarship administration
- Advise Sales and internal teams on process requirements, timelines, and next steps
- Maintain student Pre-Departure courses and learning content in Canvas
- Support updates, testing, and continuous improvements to online learning resources and enrollment processes
- Collaborate with Study Abroad Advisors to maintain accurate, up-to-date content
- Develop and maintain SOPs, training materials, user guides, and operational documentation
- Maintain operational data, perform audits, generate reports, and support data integrity across department systems
- Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms
- Collaborate with IT and cross-functional teams to troubleshoot issues and implement improvements
- Communicate process updates, deadlines, and workflow expectations across teams
- Analyze workflows, identify operational challenges, test system enhancements, and recommend scalable solutions
- Participate in annual in-person trainings and provide operational support during summer travel weekends and peak program periods
- Perform other duties as assigned
Requirements
- Bachelor's degree
- Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field
- Strong technical aptitude and ability to quickly learn, troubleshoot, and optimize multiple software platforms and systems
- Experience with CRM, application management, learning management, database, or project management systems
- Salesforce and Canvas experience preferred
- Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis
- Experience with automation or advanced reporting tools preferred
- Excellent organizational skills and exceptional attention to detail
- Ability to manage multiple priorities and deadlines
- Ability to analyze processes, identify inefficiencies, and implement practical, scalable improvements
- Excellent written and verbal communication skills
- Experience developing SOPs, training materials, and process documentation
- Strong problem-solving, analytical, and critical-thinking skills
- Ability to work independently and exercise sound judgment
- Ability to collaborate effectively with cross-functional and international teams
- Background, reference, education, and employment check required as a condition of employment
- Occasional evening, weekend, and travel responsibilities as needed
Benefits
- Paid time off and parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term and long-term disability
- 6 floating Fridays (based on eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance coverage: life, travel, medical, dental, and vision
- Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
- Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness
- Competitive total rewards package with benefits increasing total compensation by up to 25%
- Annual in-person trainings and ongoing professional development
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