About the role

Sales Operations Manager running Wonderly’s AI-powered home-service inside sales team. Managing reps, coaching calls, and improving appointment-booking performance tied to customer revenue.

Responsibilities

Run the day-to-day operations of the inside sales team
Manage schedules, coverage, weekend rotation, and attendance
Hire and onboard new representatives and get them productive quickly
Listen to calls and coach representatives on improvements
Track speed to lead, contact rate, booking rate, and show rate
Act when sales performance metrics decline
Handle performance issues and difficult conversations
Document processes so the team does not depend on one person
Identify broken processes and initiate improvements
Shape how the growing team is operated, including coverage, coaching, and onboarding practices
Work directly with the Head of Operations and Sales Operations lead
Own the team’s numbers and review them regularly
Take ownership of the team within the first two weeks

Experience running an inside sales or appointment-setting team
Experience as a team lead or sales floor manager coaching representatives daily
Experience in sales operations or support operations at a fast-growing company with people-management responsibility
Experience in home services or remodeling companies running teams that booked in-home appointments
Experience managing a team and being responsible for its numbers
Ability to listen to calls and identify what representatives should have done differently
Ability to handle difficult performance conversations directly
Ability to identify operational issues before they appear in metrics
Strong organization and ability to keep the team organized
Comfort with ambiguity and rapid change
Authorization to work in the US or Canada
Availability for 60–70 hour work weeks and some weekend coverage