About the role

Administrative Assistant coordinating appointments, client records, and inquiries for a Canadian immigration and work visa services company. Supporting therapists, coaches, and clients.

Responsibilities

Coordinate and schedule client appointments, assessments, and follow-up sessions
Utilize scheduling software and tools to ensure efficient allocation of resources and availability of therapists and coaches
Maintain clear and effective communication with clients, coaches/therapists, and other team members
Respond to inquiries promptly and professionally via phone/text and email
Assist with administrative tasks, including data entry, file management, and maintaining accurate client records
Handle sensitive and confidential information with discretion and professionalism, adhering to privacy standards
Provide basic information to clients about services, answer general inquiries, and direct clients to appropriate resources

High School Diploma or equivalent
Proven experience in administrative roles
Strong organizational skills with keen attention to detail
Proficiency in scheduling software and Google Workspace, with ability to learn new programs
Excellent written and verbal communication skills
Ability to handle multiple tasks simultaneously and work effectively under pressure
Strong interpersonal skills and a client-centered approach
Respect for confidentiality and ethical standards
Experience in call centers is an asset
English - advanced
Knowledge of Arabic or French is an asset