Solution Architect building ServiceNow portals and AI applications for NewRocket. Leading customer engagements from discovery through production with hands - on full - stack and LLM engineering.
About the role
- Staff Solutions Engineer supporting field sales to understand the Kong API Platform. Ensuring customer satisfaction and technical documentation creation for various engagements.
Responsibilities
- Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
- Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
- Support PoCs throughout the entire evaluation process
- Ensure 100% customer satisfaction across assigned set of accounts
- Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
- Create technical documentation for DevOps, implementations, and services engagements
- Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
- And any additional tasks required by manager
Requirements
- 7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
- Solid understanding of cloud computing trends and open source business models
- You are a strong listener and communicator
- You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
- Enthusiasm for working in a high profile, fast-paced startup culture
- Experience with Docker/Kubernetes and other cloud native platforms
- Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.
Benefits
- Offers Equity
- Offers Commission
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