Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
About the role
- Deployment Support Technician at L3Harris maintaining Support and Test Equipment. Responsible for instructing DND Technicians and performing inspections in Canada.
Responsibilities
- Daily Repair & Maintenance of Support and Test Equipment (STE)
- Instruct the proper use of tools and STE to DND Technicians
- Use of CribMaster software
- Perform tool kit inspections
- Provide support for deployment
- Carry out assigned tasks while following Tool Control procedures
- Record the issue and return Deployment Kits to DND Technicians
- Inspect and maintain tool kits, tool boards, and Deployment Kits
- Clean and organize Deployment/STE Workshop
- Follow all site Safety and Security Procedures
- Provide professional customer service to internal and external customers
- Contribute to the creation and revision of processes as part of the Continuous Improvement Program
Requirements
- Post-secondary education in the aviation or other relevant field preferred
- Two (2) to five (5) years of relevant experience required
- Visual inspection of mechanics tooling and calibrated equipment
- Good knowledge of Excel: intermediate level required
- Good verbal & writing skills
- Detail-oriented and multi-tasker (essential)
- Reliable and hard-working team player
- Customer oriented
- Organized and result-oriented, project-focused
- Ability to work independently, with minimal supervision
- Strong ability to quickly learn and demonstrate proficiency in new software
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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