About the role

Technical Support Specialist helping users troubleshoot issues with LANDR and Reason platforms. Ensuring effective use of tools and addressing user inquiries.

Responsibilities

Acquire deep knowledge of the LANDR platform and the Reason music-production software, including its unique rack-based workflow and internal routing
Assist users in resolving issues related to installation, licensing (including Reason Companion), MIDI routing, and compatibility with music production software
Log and track user issues using ticket tags, ensuring serious or recurring technical problems are escalated to the Support Manager
Maintain accurate internal documentation and contribute to the creation of how-to guides for the Reason and LANDR communities
Provide feedback to Product and Quality Assurance teams to bridge user needs and technical development

Extensive hands‑on experience using professional digital audio workstations (DAWs)
Direct experience with Reason is a strong asset
Proven experience in customer service, technical support, or a client-facing role within the music-technology sector
Solid understanding of music production, VST/AU/AAX standards, and audio signal flow
Excellent written communication skills in English (the majority of our users are English-speaking); proficiency in French or other languages is an asset

Health insurance coverage, with access to a doctor via Maple and an employee assistance program (via PeopleConnect)
Access to our RRSP program, including employer contributions matching up to 2% of your annual salary
Frequent office and social events (catered Mondays, Bagel Tuesdays, 5@7 after-work socials, etc.)
Your birthday is a paid day off
Annual transit allowance (Montreal employees) and a stipend for athletic activities
Free access to our music studio (for practice or recording)
Free access to LANDR and Reason products
Open-plan downtown office near Square-Victoria metro station
Partnerships with local music events and festivals (MUTEK, Pop Montréal, Igloofest…)