Dispatcher routing WM’s residential, commercial, and roll - off waste - collection services. Resolving service issues, assigning drivers, and optimizing same - day and next - day routes.
About the role
- Dispatcher for logistics provider managing truck movements and real-time tracking in Southern California. Ensuring efficient operations and communication with drivers and customers.
Responsibilities
- Load Management: Schedule, dispatch, and coordinate truck movements to ensure timely port pickups and deliveries.
- Real-Time Tracking: Monitor driver activity via GPS and ELD systems; proactively address delays caused by traffic, weather, or port congestion.
- Communication Hub: Act as the primary point of contact for drivers, brokers, and customers, managing high volumes of calls and emails with professionalism.
- Problem Solving: Quickly resolve on-the-ground issues such as port delays or mechanical challenges with minimal supervision.
- Documentation: Maintain accurate records in TMS platforms, manage Bills of Lading (BOLs), and ensure all port documentation is compliant.
- Resource Optimization: Reduce deadhead miles and maximize Hours of Service (HOS) to improve efficiency and profitability.
Requirements
- Bilingual: Fluent in English and Spanish (required).
- Relevant Experience: Background in trucking dispatch, port logistics, or high-volume coordination is strongly preferred.
- Tech-Savvy: Comfortable using multiple platforms (Google Workspace, Slack, TMS, etc.).
- Proactive Mindset: You take initiative, solve problems independently, and stay ahead of operational needs.
- Strong Communicator: Clear, professional written and verbal English with the ability to manage multiple stakeholders.
- Resilient Under Pressure: Able to stay composed and effective in high-pressure, fast-moving environments.
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