Remote Dispatcher scheduling tank trucks and employees for Vertex, a North American environmental services provider. Supporting transport operations, customer satisfaction, and branch growth.
About the role
- Dispatcher coordinating field technicians, schedules, SLAs, and customer communications for AFL Integria’s Canadian telecommunications infrastructure operations.
Responsibilities
- Report to the Dispatch Manager
- Dispatch and schedule field technicians based on client and customer requests, service requirements, workload demands, and applicable SLAs
- Monitor and manage daily workloads across assigned geographic areas
- Ensure calls, emails, and service appointments are addressed and completed in a timely manner
- Assess workload demands and coordinate resource adjustments, including reassigning work and supporting coverage for absent technicians
- Handle high-volume inbound and outbound communications with clients, customers, and field technicians
- Process and respond to high-volume email requests accurately, professionally, and promptly
- Collaborate with clients, client dispatch teams, field technicians, and internal teams to resolve scheduling issues and adjust technician coverage
- Complete administrative and operational tasks supporting business objectives
- Proactively resolve issues and identify process and customer-experience improvements
- Safeguard confidential information and uphold organizational values and standards
- Adhere to and promote AFL’s Environmental, Health, and Safety policies and procedures
- Perform other duties as assigned
Requirements
- 1+ years’ previous experience in customer service or a high-volume call center environment
- Previous experience with a dispatch or similar role an asset
- Ability to effectively handle both favorable and unfavorable customer and field employee interactions
- Experience building relationships and providing a first-class approach to customer service
- Ability to effectively multitask
- Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
- Previous experience with ClickSoftware or similar scheduling software an asset
- Strong interpersonal skills with written and verbal fluency in English
- Minimum 40 WPM typing speed
- Availability for shift work including early mornings, evenings, weekends, and holidays, dependent on customer business requirements
Benefits
- Extended Health and Dental
- Vision Care
- Life Insurance
- RRSP matching
- Employee and Family Assistance Program
- Learning and advancement opportunities
- Discounts with various retailers
- Employee events throughout the year
- Compressed work week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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