Dispatcher assisting WM drivers with problem resolution while managing service orders and customer interactions. Communicating effectively with various operational staff and utilizing proprietary software for tracking.
About the role
- Dispatcher routing WM’s residential, commercial, and roll-off waste-collection services. Resolving service issues, assigning drivers, and optimizing same-day and next-day routes.
Responsibilities
- Dispatch drivers to calls based on customer needs, driver locations, loads, and daily factors
- Optimize routes with sites and the service department
- Determine daily driver staffing levels
- Assign routes and service tickets throughout the day and for the following day
- Manage route actions and ensure route completion
- Handle incoming calls and emails from customer service and sales
- Manage pickup and delivery requests for container movements within the market area
- Communicate with customers while drivers are on-site to resolve service delays
- Troubleshoot delivery and pickup problems before they become service issues
- Ensure same-day service on missed pickups by managing routing and tracking driver movement
- Communicate with WM drivers to resolve problems on residential, commercial, and roll-off routes
- Use WM proprietary software for same-day ticket routing and next-day route preparation
- Travel up to 15% may be required to work face-to-face with assigned sites
Requirements
- High School Diploma or G.E.D.
- 6 months of relevant work experience in a team setting
- Ability to communicate effectively with several areas
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Bilingual French and English required for Quebec applicants
- Dispatching experience preferred
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access
Benefits
- Competitive pay and benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a RRSP
- Paid vacation
- Paid holidays
- Paid personal days
- Training and development opportunities
- Opportunities to grow
- Reliable, year-round work
- Modern equipment and technology
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