Dispatcher routing WM’s residential, commercial, and roll - off waste - collection services. Resolving service issues, assigning drivers, and optimizing same - day and next - day routes.
About the role
- Dispatcher coordinating service orders and resolving route issues for WM Drivers in Canada. Requires high school education and minimum 2 years of dispatching experience.
Responsibilities
- Communicates back and forth with WM Drivers to assist with problem resolution while on route.
- Handles incoming service orders, directs drivers, and resolves service issues.
- Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
- Uses WM proprietary software to enter ticket information and track activity.
- Works with routing specialists, route managers, and the service department to optimize complex routes.
- Dispatches drivers to calls as they are received, balancing cost and speed of response.
- Fields incoming calls from customers, and e-mails from customer service and sales department.
- Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Records and documents information from Drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
- Serves as point person for manager; coordinates projects and other tasks as necessary.
- Delegates work in managers absence.
- Serves as an escalation point for other Dispatchers in the department.
- Train new Dispatchers.
Requirements
- High School Diploma or G.E.D (accredited).
- 2 years Minimum of previous dispatching experience (in addition to education requirements).
- Additional or specialized training in transportation, logistics, or similar area of study preferred.
- Customer service experience in a call-center environment preferred.
Benefits
- Competitive total compensation package
- Medical, dental, vision, life insurance
- Short-term disability
- Stock purchase plan
- Company matching on RRSP
- Paid vacation, holidays, and personal days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Dispatcher assisting WM drivers with problem resolution while managing service orders and customer interactions. Communicating effectively with various operational staff and utilizing proprietary software for tracking.
Dispatcher for logistics provider managing truck movements and real - time tracking in Southern California. Ensuring efficient operations and communication with drivers and customers.
Specialist Blue Yonder (formally JDA) Dispatcher role in logistics managing configurations and customer service remotely. Requires advanced technical experience and problem - solving skills for effective operations.