Remote Dispatcher scheduling tank trucks and employees for Vertex, a North American environmental services provider. Supporting transport operations, customer satisfaction, and branch growth.
Responsibilities
Arrange schedules for trucks and employees
Regularly communicate with employees regarding all transport matters
Supervise employees during turnaround periods
Troubleshoot equipment problems and provide solutions to customers
Review and approve work tickets, logs, timesheets and requested days off for compliance and accuracy
Assist the Operations Manager with day-to-day branch operations, including project execution, general inquiries, asset utilization, personnel management/supervision and service-related issues
Ensure customer and client satisfaction by exceeding customer expectations
Conduct business development activities by strengthening relationships with existing clients and developing new clients
Assist the Operations Manager in improving and sustaining branch growth through personnel engagement, operational efficiencies, cost reductions, budget management and equipment upgrades
Perform other duties as assigned by the manager
Requirements
Minimum of two years’ relevant Tank Trucks dispatching experience, preferably in the fluid hauling management and/or trucking industry
Strong knowledge of TDG regulations, HOS, weights and dimensions, permitting, load securement and OH&S standards
Demonstrated ability to work effectively within a team or independently, across multiple functional areas, and with various professional disciplines
Excellent written, verbal, and interpersonal communication skills an asset
Superior customer service and communication skills (written and verbal)
Ability to manage a high volume and fast paced workload
Must be able to make decisions calmly and efficiently in high stress environments
Must be detail oriented and highly organized
Must successfully complete a pre-employment drug and alcohol testing
Minimum valid Class 5 driver’s license (clean 3-year abstract); Class 1 license would be added advantage
Valid WHMIS, H2S Alive, TDG, CSO and Construction Safety Training System (CSTS) or Petroleum Safety Training (PST) considered an asset
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