Sr. Manager, Client Success supporting Veradigm’s healthcare technology and data solutions. Partnering across a network serving healthcare providers, life sciences, health plans, and patients.
About the role
- Senior CRM Specialist building and optimizing Adobe Experience Cloud campaigns and journeys. Supporting Level’s AI-powered performance marketing agency and its complex-brand clients.
Responsibilities
- Own end-to-end build, QA, and deployment of email campaigns in Adobe Campaign and/or Adobe Journey Optimizer
- Translate briefs and journey maps into working CRM builds
- Configure audience targeting, personalization, and dynamic content
- Manage send calendars, scheduling, dependencies, readiness checks, rendering, links, suppressions, and compliance
- Configure and maintain multi-step, multi-channel journeys across email, SMS, and push
- QA journey logic, timing, and audience entry/exit conditions
- Audit and repair existing campaigns, journeys, workflows, and data schemas without disrupting live sends
- Recommend improvements to journey logic, segmentation, and program performance
- Propose solutions for structural and data-quality issues requiring architecture decisions
- Communicate risks, expectations, and technical trade-offs to internal teams and client stakeholders
- Document builds and fixes for reliable handoffs
- Continuously experiment with AI tools and share prompts, process improvements, and use cases
- Work within Level's Martech & Analytics team to support clients of an AI-powered performance marketing agency
Requirements
- Hands-on production experience in Adobe Campaign (Classic or Standard) and/or Adobe Journey Optimizer / Adobe Experience Platform
- Track record of owning CRM work end to end with minimal oversight
- Ability to diagnose and repair existing CRM instance configurations
- Strong lifecycle marketing understanding
- Sound judgment on independent decisions and escalation
- Clear written and verbal communication
- Working knowledge of HTML/CSS for email template troubleshooting and customization
- Working knowledge of email/SMS compliance regulations
- Bachelor's degree in Marketing, Information Systems, Computer Science, Business, or related field, or 4 additional years of equivalent professional experience
- 5 to 8 years of hands-on CRM and lifecycle marketing experience, including significant production work in Adobe Experience Cloud email and journey platforms
- Preferred: Salesforce Marketing Cloud, Microsoft Dynamics 365, Klaviyo, Braze, Adobe Experience Platform segments/schemas/audience activation, SQL, JavaScript, telecom or B2C subscription CRM, agency-side or client-facing experience
- Expected proficiency and active use of AI tools such as ChatGPT, Midjourney, Claude, and Perplexity
- Must be a resident of the United States or Canada
- Employer is unable to sponsor visas
Benefits
- Fully remote across the U.S. & Canada
- Monthly WFH stipend
- Summer Fridays
- Unlimited PTO (U.S.)
- Competitive vacation (Canada)
- Parental/family leave options
- Comprehensive health benefits
- Mental health support
- Company-paid disability coverage
- Company-paid life coverage
- Employer retirement contributions: 401(k) in the U.S. and RRSP match in Canada
- Quarterly performance reviews
- Career advancement opportunities
- Occasional travel for company events and team working sessions
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