Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
LG
Technical Support, Informatics Software Specialist Level 1 – Bilingual
Posted 2 months ago
About the role
- Providing Level 1 technical support for LGC Clinical Diagnostics software applications. Handling customer inquiries and ensuring compliance with quality and regulatory standards.
Responsibilities
- Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
- Support methods include telephone, e-mail, and online customer meetings.
- Document customer issues, actions, and resolutions within Salesforce Case files.
- Document and advance cases to Level 2 as needed.
- Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
- Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information.
- Share customer feedback with Product Management, Commercial, and Quality teams.
- Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
- Serve as a resource to product development, marketing, and sales teams as needed.
- Manage and track customer inquiries to ensure timely resolution.
Requirements
- Fluency in both written and verbal English and French is required.
- Bachelor’s degree in a field related to life sciences.
- Minimum of 2 years customer support experience.
- Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.
Support Engineer collaborating with engineering to resolve technical issues for a documentation platform. Working on AI - powered agents and automations while diagnosing end - to - end technical problems.
Technical Support Specialist ensuring proper responses to user issues related to LANDR ecosystem. Guiding users through complex workflows and troubleshooting technical challenges for music creation.
Technical Support Specialist at INNERGY assisting clients with CAD/CAM software solutions. Troubleshooting technical issues and managing client support through various platforms.