Solution Engineer leading implementation and customer success for DistillerSR’s AI - enabled literature review platform. Configuring workflows, integrations, and business logic while driving adoption for healthcare customers.
About the role
- Solutions Engineer at Liferaft delivering compelling product demonstrations and engaging with clients. Collaborating with sales and Customer Success teams to contribute to company growth.
Responsibilities
- Collaborate with the sales team throughout the sales cycle to understand and articulate customer needs.
- Build and deliver customized product demonstrations for potential clients, clearly illustrating ROI and industry expertise.
- Scope and execute successful Proof of Concept (PoC) trials.
- Exhibit technical platform capabilities and effectively engage with audiences, including leadership of Fortune 500 companies and C-level executives.
- Maintain internal CRM (Salesforce) accounts.
- Serve as a Subject Matter Expert (SME), supporting and educating clients.
- Provide thought leadership and product knowledge to sales, marketing, client experience, and leadership teams.
- Contribute to expanding customer and prospect databases through activities like trade shows.
- Support the Customer Success team during trials and throughout the client's lifecycle, ensuring optimal product utilization.
- Overall contribution to company growth and development.
Requirements
- Experience in a product demonstration or solutions engineering role.
- Proven track record of delivering outstanding client interactions.
- Strong knowledge of business processes (sales, marketing, service, support).
- Experience in corporate security, threat analysis, or open-source intelligence is a strong asset.
- Curious, analytical mindset, with the ability to ask the right questions to uncover the real problem behind a request.
Benefits
- Competitive compensation plan
- Flexible PTO – Our team is encouraged to take a minimum of 15 days/year with no cap beyond
- Hybrid workplace with flexible working hours
- Health & Dental Benefits (Medavie Blue Cross)
- 80% employer paid benefits
- Orthodontic coverage for minor dependents
- Comprehensive mental health coverage, up to $3,000 per year, available for employees and dependents
- Free access to EAP, Greenshield and a variety of physical and mental health services via wellness platform
- $750 Yearly Lifestyle Subsidy
- Monthly cell phone reimbursement
- Monthly parking reimbursement
- Company-sponsored social events and team-building activities
- Strong culture of employee recognition
- Monthly peer-nominated “Cheers” awards with gift card draws
- Quarterly Performance Awards recognizing exceptional impact, collaboration, and innovation
- Diversity, Equity & Inclusion Committee
- Authentic, engaged team, who value work life balance
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