Restricted Insurance Agency Licensing Analyst reviewing and approving insurance agency licences for British Columbia’s regulator. Managing applications, amendments, compliance reviews, and stakeholder guidance on a 24 - month contract.
LC
Director, P&T Operations – Incident Management, Risk
Posted yesterday
About the role
- Director leading incident management, vulnerability operations, and technology risk reporting at Lightspeed. Enabling executive decisions for a global cloud commerce platform.
Responsibilities
- Establish a consistent Product & Technology-wide incident management framework with standards, roles, severity definitions, escalation paths, communications, and follow-through expectations
- Consolidate existing incident practices across teams while preserving effective approaches
- Strengthen post-incident practices by assigning and tracking actions through completion
- Partner with Engineering and Security leaders to improve incident readiness, response effectiveness, and operational resilience
- Strengthen operating mechanisms for security incidents and vulnerability management, including intake, prioritization, ownership, remediation tracking, escalation, and reporting
- Provide visibility into material vulnerabilities, remediation progress, aging, exceptions, and leadership intervention needs
- Connect security incidents and vulnerabilities to broader incident, risk, and executive reporting mechanisms
- Identify recurring process, ownership, or control breakdowns and drive cross-functional improvements
- Build mechanisms for actionable views of material technology and operational risks, trends, mitigations, and required decisions
- Partner with owners across responsible AI, application and infrastructure security, digital supply-chain risk, identity and access management, Zero Trust, data protection, shadow IT/AI, security compliance, and operational resilience
- Translate complex risk information into priorities, tradeoffs, and actions
- Identify patterns across incidents, vulnerabilities, and risk signals to inform priorities and systemic improvement
- Define metrics and reporting for incident health, vulnerability exposure, remediation progress, risk trends, and operational resilience
- Develop executive-level views and materials for CTO, Security leadership, and board-committee discussions
- Improve communications across technical teams, business stakeholders, executives, and partners
- Lead complex cross-functional work across Engineering, Security, Product, Legal, Compliance, and other teams through influence
- Create ownership and accountability for cross-functional actions
- Establish operating cadences that advance material incidents, vulnerabilities, and risks toward resolution
- Continuously improve processes, tooling, data, and organizational interfaces
- Set the vision and operating model for incident management and technology risk operations within P&T Operations
- Build partnerships with Engineering and Security leadership and advise on operational readiness, risk visibility, and organizational response
- Develop the capabilities, processes, and team as the scope matures while remaining hands-on when needed
Requirements
- Significant experience leading incident management, technology operations, security operations, risk programs, or a closely related function in a complex technology organization
- Demonstrated experience designing or materially improving incident management processes, standards, communications, reporting, and post-incident follow-through across multiple teams
- Working knowledge of security incident response and vulnerability management
- Ability to partner credibly with Security and Engineering leaders without needing to be the deepest technical expert in every domain
- Experience building executive-level risk, incident, or operational reporting
- Strong understanding of how technology and security risks are identified, prioritized, mitigated, tracked, and communicated in an enterprise environment
- Experience leading cross-functional change and driving accountability across teams without direct authority
- Strong executive communication skills, including judgment to tailor communications for technical teams, senior executives, and board-level audiences
- Ability to bring structure to ambiguity, identify systemic issues, and build durable operating mechanisms
- Strong judgment, calm under pressure, and ability to operate effectively during high-severity or high-visibility incidents
- Collaborative leadership style and ability to build trust across Product, Engineering, Security, Legal, Compliance, and executive leadership
- Applicants must disclose any criminal convictions; criminal record checks are part of the hiring process
- Legal eligibility to work in Canada and visa sponsorship requirements may apply
Benefits
- Continuous learning opportunities
- Global mobility
- Benefits designed to support employees
- Diverse and inclusive team
- Accommodations available on request for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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