About the role

Director shaping Lightspeed’s Instore Selling product portfolio strategy. Leading product leaders, investment priorities, and measurable merchant outcomes for Lightspeed’s commerce platform.

Responsibilities

Define and communicate a multi-year product strategy across Lightspeed’s Instore Selling portfolio
Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes
Partner with cross-functional leaders to identify growth, revenue, customer satisfaction, and operational efficiency opportunities
Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio
Translate strategy into objectives, investment priorities, and operating practices
Address systemic challenges across teams and maintain accountability for customer and business outcomes
Hire, develop, and retain product leaders and managers
Elevate product management practices, organizational capabilities, and operating models
Foster an inclusive, collaborative culture with shared accountability
Build executive and cross-functional alignment around strategy, priorities, and trade-offs
Communicate complex customer, market, and business challenges to drive decisions and action
Strengthen customer and retailer empathy while balancing speed, quality, and long-term value

Significant product management experience within software or technology companies
Proven track record delivering measurable business and customer impact across multiple product areas
Experience setting and executing strategy at portfolio, platform, business unit, or organizational level
Strong strategic and portfolio management capabilities
Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams
Deep understanding of product discovery, delivery, experimentation, and outcome-based planning
Ability to translate customer insights, market trends, competitive intelligence, and business objectives into product strategies and measurable outcomes
Proven ability to influence stakeholders across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions
Exceptional strategic thinking and judgment
Strong customer advocacy and empathy for retailers and local businesses
Excellent communication and storytelling skills
Collaborative, low-ego leadership style
Resilience, curiosity, bias toward action, continuous learning, and measurable impact
A university degree or equivalent practical experience

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan and RRSP plan and match
Training opportunities to grow your skills and career
Health and wellness credit
Time off to volunteer and give back to your community
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program for a personal MacBook
Enhanced parental leave
Medical, dental, wellness, life, and disability insurance
Paid parental leave top-up
Global mobility and continuous learning opportunities