Deployment Specialist deploying UJET’s AI - powered cloud contact - center solutions. Handling APIs, integrations, code, virtual agents, troubleshooting, and customer delivery.
About the role
- Application Developer developing and maintaining software applications for business units. Collaborating with users on requirements and troubleshooting application issues.
Responsibilities
- The Application Developer is responsible for developing, supporting and maintaining the software applications including defining, designing, testing, coding and documenting new and existing software programs and applications for one or more business units.
- The Application Developer provides support to the end-users and respond to applications related to queries or issues.
- The role requires an understanding of business requirements and recommend technical solutions to achieve the business goals.
- Define, develop, test, analyze, support and maintain the software applications including design, code, test and document new and existing applications and programs.
- Liaise with business units for user acceptance tests.
- Develop new applications or modify existing applications based on the application development lifecycle.
- Provide ongoing support, troubleshoot and maintain the applications and programs by investigating, resolving and recommending improvements.
- Participate and/or lead small to medium scale software application projects which includes but are not limited to directing and delegating assignments to Programmers or other IT members towards project goals and completion.
- Research, design and implement new or modified applications.
- Provide technical consultation, recommend solutions and prepare business and systems analysis documentation including solution definition, cost estimates and project timelines.
- Analyze, review and construct detailed functional design, technical design and/or application prototype based on business requirements.
- Document all processes for future modifications.
- Provide post implementation support by gathering feedback from businesses and using effective problem solving techniques.
- Work closely with end-users and/or business units to determine business requirements for software applications and programs.
- Troubleshoot and resolve software applications issues received from end-users.
- Discuss complex or highly technical issues with other team members and/or vendors as required.
- Monitor industry trends, technologies and solutions and participate in technology review.
- Recommend software application upgrades and/or replacements.
- Assist team members in the research of system issues and products as required.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
Requirements
- 5 years of related experience
- Associates Degree or post-secondary education in Computer Science
- Extensive experience working with Java, Microsoft SQL Server, Oracle, JavaScript, and JQuery using Eclipse, NetBeans and/or Visual Studio environment.
- Experience with MVC, WCF and Entity Framework.
- Experience with cloud based architecture and development practices (Microsoft, Azure, AWS)
- Knowledge in thread programming and reflection is desirable.
- Strong organizational skills with the ability to prioritize work and meet tight deadlines.
- Strong understanding of SQL Server, Stored Procedures, Indexing, Database design.
- Strong knowledge of Object Oriented Programming concepts.
- Good problem solving and troubleshooting skills.
- Effective use of Team Foundation Server is a plus.
- Proven ability to reverse engineer business rules from existing code base.
- Working knowledge or understanding of UML, WPF would be an asset .Net or C# knowledge is a plus.
Benefits
- Accommodations are available for applicants and employees with disabilities throughout the recruitment process.
- Equal opportunity employer committed to an inclusive environment.
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