Senior developer building scalable Java routing engines for Miratech’s enterprise contact - center clients. Designing real - time interaction routing across distributed, cloud - native CX platforms.
About the role
- Senior Java developer building scalable, real-time routing engines for Miratech’s enterprise contact-center platforms. Designing distributed services, APIs, and integrations across CX technologies.
Responsibilities
- Design and develop enterprise-scale routing engines distributing voice and digital interactions in real time
- Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules
- Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads
- Design and maintain APIs for routing configuration, administration, monitoring, and integrations
- Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance
- Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms
- Develop Java and Spring Boot services, APIs, integration components, and reference implementations
- Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps
- Define non-functional requirements covering availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability
- Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic quality, time, and cost decisions
- Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance
- Collaborate with CX domain experts to translate operational requirements into routing capabilities
- Collaborate with product, architecture, workforce management, telephony, and CX platform teams
Requirements
- 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications
- Expert-level hands-on experience with Java, Spring Boot, distributed systems, microservices architectures, REST APIs, persistence, security, testing, and performance engineering
- Experience developing routing logic for contact center, communications, or customer engagement platforms
- Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing
- Experience building high-throughput, low-latency transaction processing systems
- Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering
- Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design
- Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement
- Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops
- Experience with real-time communications platforms such as FreeSWITCH or Kamailio is a nice to have
- Knowledge of optimization algorithms, decision engines, or scheduling systems is a nice to have
- Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms is a nice to have
- Exposure to WFM processes and integrations involving forecasting, schedules, and adherence is a nice to have
- Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture is a nice to have
- Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus
Benefits
- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Inclusive and supportive work environment
- Regular team-building company social events
- Social sustainability initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
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Degree requirement
No Education Requirement
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Senior developer building scalable Java routing engines for Miratech’s enterprise contact - center platforms. Designing real - time interaction routing, distributed services, APIs, and CX integrations.
Senior developer building scalable Java routing engines for Miratech’s enterprise contact - center platforms. Designing real - time interaction distribution across voice, digital channels, queues, skills, and agents.
Senior Java developer building scalable real - time routing engines for Miratech’s enterprise contact - center platforms. Designing distributed services, APIs, and integrations for voice and digital interaction delivery.
Senior Routing Engine Developer building scalable Java and Spring Boot routing engines for Miratech’s enterprise contact center platforms. Designing real - time interaction distribution across channels, queues, skills, and agents.
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