Senior Java developer building scalable, real - time routing engines for Miratech’s enterprise contact - center platforms. Designing distributed services, APIs, and integrations across CX technologies.
About the role
- Senior Java developer building scalable real-time routing engines for Miratech’s enterprise contact-center platforms. Designing distributed services, APIs, and integrations for voice and digital interaction delivery.
Responsibilities
- Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time
- Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules
- Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads
- Design and maintain APIs for routing configuration, administration, monitoring, and integrations
- Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance
- Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms
- Design and develop Java and Spring Boot services, APIs, integration components, and reference implementations
- Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps
- Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability
- Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions balancing quality, time, and cost
- Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance
- Collaborate with CX domain experts to translate operational requirements into routing capabilities
- Collaborate with product, architecture, workforce management, telephony, and CX platform teams
Requirements
- 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications
- Expert-level hands-on experience with Java and Spring Boot
- Experience implementing distributed systems and microservices architectures
- Experience with REST APIs, persistence, security, testing, and performance engineering
- Experience developing routing logic for contact center, communications, or customer engagement platforms
- Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing
- Experience building high-throughput, low-latency transaction processing systems
- Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering
- Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design
- Hands-on experience with contact center or CX platforms and customer routing and engagement concepts
- Excellent communication skills, including clear technical documentation and client-facing workshops
- Experience with FreeSWITCH or Kamailio is nice to have
- Knowledge of optimization algorithms, decision engines, or scheduling systems is nice to have
- Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms is nice to have
- Exposure to WFM processes and integrations involving forecasting, schedules, and adherence is nice to have
- Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture is nice to have
- Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus
Benefits
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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Senior developer building scalable Java routing engines for Miratech’s enterprise contact - center clients. Designing real - time interaction routing across distributed, cloud - native CX platforms.
Senior developer building scalable Java routing engines for Miratech’s enterprise contact - center platforms. Designing real - time interaction routing, distributed services, APIs, and CX integrations.
Senior developer building scalable Java routing engines for Miratech’s enterprise contact - center platforms. Designing real - time interaction distribution across voice, digital channels, queues, skills, and agents.
Senior Routing Engine Developer building scalable Java and Spring Boot routing engines for Miratech’s enterprise contact center platforms. Designing real - time interaction distribution across channels, queues, skills, and agents.
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