Staff Developer leading Azure data platform integration, operations, and governance for AtkinsRéalis’ engineering and nuclear services. Driving Orb platform delivery, releases, incident resolution, and technical coaching.
About the role
- Deployment Specialist deploying UJET’s AI-powered cloud contact-center solutions. Handling APIs, integrations, code, virtual agents, troubleshooting, and customer delivery.
Responsibilities
- Serve as a hands-on technical resource within Forward Deployed Engineering for complex customer programs
- Translate customer requirements and solution designs into executable technical implementation activities
- Configure, test, and validate customer-specific solutions across supported UJET products and services
- Identify technical blockers, risks, dependencies, and implementation gaps
- Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions
- Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization
- Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems
- Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication, headers, request parameters, and response payloads
- Read, interpret, and troubleshoot JSON and other structured data
- Read, understand, and modify application, integration, and sample code using Python, JavaScript, and HTML
- Analyze logs and correlate events across systems to diagnose complex deployment issues
- Reproduce issues and distinguish configuration, implementation, integration, environment, infrastructure, and product-defect problems
- Configure, test, and optimize AI-powered customer experiences and refine generative-AI prompts
- Evaluate AI-generated responses and develop repeatable validation scenarios
- Design and configure conversational and virtual-agent experiences, including intents, entities, routing logic, API interactions, webhooks, error handling, and handoffs
- Work directly with customers, partners, developers, architects, administrators, IT teams, contact-center teams, operations teams, and business stakeholders
- Lead or participate in technical discovery, implementation, troubleshooting, and readiness sessions
- Provide technical status updates and escalate issues affecting customer timelines
- Develop reusable scripts, implementation examples, integration patterns, templates, troubleshooting guidance, and internal documentation
- Share lessons learned and provide feedback to Product and Engineering teams to improve tooling, APIs, documentation, and technical processes
Requirements
- 3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development
- Demonstrated experience working with complex enterprise software deployments, implementations, or integrations
- Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code
- Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations
- Experience testing and troubleshooting API endpoints and integrated software systems
- Ability to read and interpret application, platform, API, and integration logs
- Strong troubleshooting and root-cause analysis skills
- Ability to review implementation code and identify common logic, configuration, API, or integration issues
- Experience translating customer requirements into technical implementation activities
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders
- Strong organizational skills and attention to detail
- Ability to manage multiple technical priorities and customer engagements simultaneously
- Demonstrated ownership of technical problems through resolution
- Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious
- Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations
- Applicants must be legally authorized to work in Canada without the need for current or future employer-sponsored visa sponsorship
- Preferred: experience with CCaaS, conversational AI, generative AI, virtual agents, prompt engineering, CRM/contact center/telephony integrations, webhooks, API testing tools, observability/logging platforms, cloud platforms, Git, SaaS/cloud-native environments, proofs of concept, software development lifecycle concepts, authentication/authorization, application security, and enterprise customers
Benefits
- Medical, dental, and vision benefits
- 401(k) plan
- Wellness benefits
- Impactful work shaping the future of customer experience
- Collaborative, inclusive team culture
- Equal employment opportunities
- SDPC training and role-specific security, data protection, and compliance responsibilities
- Reasonable accommodation during the application process, including an alternative to AI-assisted screening
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