Technical Analyst providing support in customs brokerage and trade consulting for clients. Managing complex information requests and collaborating with teams for project completion.
Responsibilities
Research and respond to requests for complex information in a professional manner.
Analyze and interpret information received from clients or internal team members.
Perform complex classification for goods in all industries.
Validate required trade documentation.
Conduct analysis on client tariff database and make recommendations to Project Coordinator or Project Manager.
Liaise with appropriate government departments with regards to case presentation and backup documentation.
Assist in the preparation of briefs, cases and presentations for consultants.
Prioritize and complete work according to project demands, customs requirements and Livingston standards.
Provide on-the-job training for the less experienced members of the team.
Participate fully with other team members in the day-to-day operation of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem solving and decision making, participating in meetings and handling projects.
Act as Lead Hand in the absence of the Project Coordinator or Project Manager.
May manage small projects or portions thereof, i.e. Classification or Valuation.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.
Requirements
3 years of related experience
Excellent knowledge of the Harmonized System of Classification and customs regulations
Ability to reflect a professional company image
Demonstrated client service orientation
Analytical problem solving ability, with flexibility in dealing with diverse customer scenarios
Highly organized and accurate, with ability to multi-task, prioritize and meet deadlines
Strong attention to detail and ability to process large amounts of information accurately
Technically savvy – strong working knowledge of Microsoft Suite (Excel, Word., Outlook), internet, and business equipment
High School/GED or equivalent
Associates Degree or post-secondary education in Global Trade/Commerce
Benefits
Accommodations are available for applicants and employees with disabilities throughout the recruitment process.
Senior Support Engineer supporting municipal software used by 1,300+ local governments. Diagnosing issues, improving documentation and AI support, and building trusted clerk relationships.
Customer Success Associate supporting Wordly’s real - time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.
Systems Integration Support Technician integrating 1VALET smart - building IoT technology. Supporting security contractors with programming, commissioning, troubleshooting, and client - site deployments.
Technical Analyst supporting Windows server builds, migrations, application mapping, and infrastructure documentation. Coordinating projects with Project Services and Operations teams at an IT services company.
Technical Systems Analyst troubleshooting and enhancing core business systems at Manion, a Canadian benefits administration firm. Bridging business requirements, Oracle SQL development, system implementations, and stakeholder decisions.
Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross - team coordination.
Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.