Technical Analyst role focused on trade complexity for customs brokerage, trade consulting, and global management. Supporting clients through research, analysis, and preparation of documentation.
Responsibilities
Research and respond to requests for complex information in a professional manner.
Analyze and interpret information received from clients or internal team members.
Perform complex classification for goods in all industries.
Validate required trade documentation.
Conduct analysis on client tariff database and make recommendations to Project Coordinator or Project Manager.
Liaise with appropriate government departments with regards to case presentation and backup documentation.
Assist in the preparation of briefs, cases and presentations for consultants.
Prioritize and complete work according to project demands, customs requirements and Livingston standards.
Provide on-the-job training for the less experienced members of the team.
Participate fully with other team members in the day-to-day operation of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem solving and decision making, participating in meetings and handling projects.
Act as Lead Hand in the absence of the Project Coordinator or Project Manager.
May manage small projects or portions thereof, i.e. Classification or Valuation.
Perform other related duties as assigned by management.
Requirements
3 years of related experience
Excellent knowledge of the Harmonized System of Classification and customs regulations
Ability to reflect a professional company image
Demonstrated client service orientation
Analytical problem solving ability, with flexibility in dealing with diverse customer scenarios
Team player, with exceptional interpersonal with the ability to partner effectively with the team and business partners
Highly organized and accurate, with ability to multi-task, prioritize and meet deadlines
Ability to work independently and with a team
Strong attention to detail and ability to process large amounts of information accurately
Ability to make decisions and recommendations within authorized limits prescribed
Technically savvy – strong working knowledge of Microsoft Suite (Excel, Word., Outlook), internet, and business equipment.
Benefits
Accommodations are available for applicants and employees with disabilities throughout the recruitment process.
Technical Support Analyst delivering pre and post implementation support in software for HR solutions. Engaging with clients to troubleshoot and resolve technical issues effectively.
Software Engineer handling support requests for enterprise customers on the PlanetScale platform. Helping identify product gaps and collaborating with Technical Account Management, Engineering, and Sales teams.
Support Engineer providing technical assistance to Tailscale's user community by resolving technical issues and maintaining customer support interactions. Join a fully remote team focused on excellent user experiences.
Technical Support Engineer assisting e - commerce businesses with software issues and user inquiries. Collaborating with development for bug fixes and user feedback improvements.
Technical Support Specialist providing remote customer support through live chat, tickets, and voice. Assisting with onboarding and ensuring customer satisfaction across our SaaS platform.
Support Engineer assisting customers with technical inquiries and optimizing web performance on client websites. Working remotely to improve user experience through effective problem - solving and documentation.
Provide technical support for hospitality B2B SaaS platforms, troubleshooting client issues remotely. Collaborate with internal teams to resolve complex software problems.
Technical Support Specialist troubleshooting integrations across HR, payroll, and business systems at Flexspring. Collaborating with cross - functional teams in a fully remote environment.