Technical Support Lead ensuring operational performance of trackside friction management units. Working within Field Service team for troubleshooting, repairs, and software updates.
About the role
- Technology Support Technician at PICTON Investments providing technical support and network stability. Collaborating with colleagues to maintain optimal workstation performance in a dynamic environment.
Responsibilities
- Provide inclusive, high-quality technical support for desktops, laptops, and peripherals—always putting people first
- Install and configure operating systems and applications with care and attention to detail
- Troubleshoot hardware, software, and connectivity issues, ensuring colleagues can work effectively and without interruption
- Assist with user account management and secure access setup, helping new team members feel welcome and supported
- Support basic network troubleshooting (LAN, Wi-Fi, cabling) with a problem-solving mindset
- Maintain workstation inventory and perform hardware upgrades to ensure long-term reliability and performance
Requirements
- 2–4 years of IT support or workstation administration experience
- Strong troubleshooting skills, combined with clear and respectful communication
- Knowledge of Windows operating systems and networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Microsoft 365 and Active Directory
- Certifications such as MS-102 (Microsoft 365 Administrator) and MD-102 are considered an asset
Benefits
- profit sharing
- health and wellness coverage
- life and disability insurance
- paid time off and holidays
- learning and development programs
- corporate fitness reimbursement and discounts
- VersaFi memberships (formerly Women in Capital Markets)
- PICTON Investment counseling and portfolio management services
- volunteer and charitable donation matching
- maternity and parental leave top-up
- recognition awards
- semi-annual performance bonuses
- generous annual vacation entitlement (minimum of 15 days per year)
- training and development reimbursement
- extensive health and dental benefits
- healthcare spending account
- more
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Java Application Support
LinkedIn Recruiter Post
Java Application Support contract role in Toronto, ON. Requires Java, AWS, and production support experience; banking domain a plus.
Technical bridge between BMI and enterprise customers for IT integration and Tier 2/3 support. Handling onboarding, IT integration, and support across deployment lifecycle.
Technical Support Specialist II for Franke, providing training in English and French for equipment. Ensuring effective technical assistance and support documentation for customers and service providers.
Customer Support Analyst providing remote technical support for Agfa customers, Field Engineers, Sales, and Implementation Teams while ensuring a high customer satisfaction rate.
Technical Support Engineer providing support and technical resolutions for Cohesity customers. Collaborating with engineering teams to enhance product functionality and improve customer experience.
Technical Analyst for Workiy supporting Windows infrastructure modernization initiatives. Involved in upgrading server environments and implementing automation frameworks in a remote work setup.
LP
Pega Application Support Analyst
LinkedIn Recruiter Post
Aarorn Technologies seeks a Pega Application Support Analyst with 7+ years experience for a hybrid role in Toronto. Must have strong Pega support and SQL skills.
Technical Support Advisor assisting dental clinics in Quebec by providing support for Dentitek software. Playing a key role in improving client experience, resolving technical issues and ensuring smooth operations.
Product Support Analyst assisting Bullhorn customers with technical challenges and providing exceptional support. Responsible for troubleshooting and ensuring customer satisfaction through effective communication and problem resolution.