LP
Archer Production Support Analyst
LinkedIn Recruiter Post
Support production applications, troubleshoot issues, manage deployments, and maintain system stability. Requires Archer, SQL, Windows Server, and scripting skills.
About the role
- Technology Support Technician at PICTON Investments providing technical support and network stability. Collaborating with colleagues to maintain optimal workstation performance in a dynamic environment.
Responsibilities
- Provide inclusive, high-quality technical support for desktops, laptops, and peripherals—always putting people first
- Install and configure operating systems and applications with care and attention to detail
- Troubleshoot hardware, software, and connectivity issues, ensuring colleagues can work effectively and without interruption
- Assist with user account management and secure access setup, helping new team members feel welcome and supported
- Support basic network troubleshooting (LAN, Wi-Fi, cabling) with a problem-solving mindset
- Maintain workstation inventory and perform hardware upgrades to ensure long-term reliability and performance
Requirements
- 2–4 years of IT support or workstation administration experience
- Strong troubleshooting skills, combined with clear and respectful communication
- Knowledge of Windows operating systems and networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Microsoft 365 and Active Directory
- Certifications such as MS-102 (Microsoft 365 Administrator) and MD-102 are considered an asset
Benefits
- profit sharing
- health and wellness coverage
- life and disability insurance
- paid time off and holidays
- learning and development programs
- corporate fitness reimbursement and discounts
- VersaFi memberships (formerly Women in Capital Markets)
- PICTON Investment counseling and portfolio management services
- volunteer and charitable donation matching
- maternity and parental leave top-up
- recognition awards
- semi-annual performance bonuses
- generous annual vacation entitlement (minimum of 15 days per year)
- training and development reimbursement
- extensive health and dental benefits
- healthcare spending account
- more
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