End User Device Support Analyst providing technical support for end - user devices in Hamilton. Collaborating with IT teams to ensure device security and functionality for City employees.
About the role
- Trading Systems Support Analyst supporting Order Management Systems at Picton Mahoney Asset Management. Resolving technical issues and enhancing system performance for investment platforms.
Responsibilities
- Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
- Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
- Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
- Perform alert handling, log analysis, and performance tuning of the platform.
- Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
- Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
- Work with end users to identify workflow improvements and maximize system value.
- Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
- Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
- Design and document processes and procedures for BAU investment activities and support.
- Participate in platform upgrade projects, patch deployments, and integration testing.
- Ensure adherence to regulatory standards through system controls and audit-ready documentation.
Requirements
- Technical Support experience on Charles River or equivalent OMS/IMS platform
- Strong customer focus and ability to recommend practical, timely solutions
- Analytical skills and SQL/Excel proficiency
- Ability to utilize SQL and scripting for data analysis and automation of support tasks
- Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment
- Understanding of investment products (funds, ETFs, equities, fixed income, OTC)
- Experience with SAAS environments and troubleshooting
- Excellent communication for liaising with stakeholders and internal teams
- Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Team-oriented approach with a focus on knowledge sharing and best practices
Benefits
- Profit sharing
- Health and wellness coverage
- Life and disability insurance
- Paid time off and holidays
- Learning and development programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
AWS Production Support Engineer
LinkedIn Recruiter Post
Hiring AWS Production Support Engineer for long - term contract in Toronto, ON. Requires AWS CDK, Docker, Kubernetes, Redshift, DynamoDB, TypeScript, Node.js.
IT Support Technician providing remote support for clients with occasional onsite visits. Join Venture IT for a dynamic team in cloud and hosting services.
Support Analyst role at Manulife, focusing on technical support for Navigator system and Disability Tax processes. Ensures smooth operations and delivers high service to clients and stakeholders.
Technical Support Specialist for Geotab, diagnosing technical issues for customers and partners. Supporting 24/7 operations and contributing to customer satisfaction and product implementation.
Tier 1 Support Analyst providing technical support and troubleshooting at Keyloop. Working collaboratively with global teams to resolve customer issues in the automotive industry.
Technical Support Specialist ensuring client satisfaction and technical troubleshooting for INNERGY's CAD solutions. Collaborating across teams to innovate support processes and improve client experiences.
Customer Support Analyst resolving client issues with Binary Stream's software. Collaborating with teams to enhance customer satisfaction in financial ERP space.
End User Support Technician providing remote technical support and managing user accounts at JD Power. Ensuring hardware/software operations, troubleshooting, and Office 365 support for a leading data intelligence firm.
Technical Support Agent providing IT application user support for Desjardins. Assisting with configuration, issue resolution, and technical incident management.