LP
Archer Production Support Analyst
LinkedIn Recruiter Post
Support production applications, troubleshoot issues, manage deployments, and maintain system stability. Requires Archer, SQL, Windows Server, and scripting skills.
About the role
- Trading Systems Support Analyst supporting Order Management Systems at Picton Mahoney Asset Management. Resolving technical issues and enhancing system performance for investment platforms.
Responsibilities
- Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
- Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
- Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
- Perform alert handling, log analysis, and performance tuning of the platform.
- Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
- Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
- Work with end users to identify workflow improvements and maximize system value.
- Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
- Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
- Design and document processes and procedures for BAU investment activities and support.
- Participate in platform upgrade projects, patch deployments, and integration testing.
- Ensure adherence to regulatory standards through system controls and audit-ready documentation.
Requirements
- Technical Support experience on Charles River or equivalent OMS/IMS platform
- Strong customer focus and ability to recommend practical, timely solutions
- Analytical skills and SQL/Excel proficiency
- Ability to utilize SQL and scripting for data analysis and automation of support tasks
- Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment
- Understanding of investment products (funds, ETFs, equities, fixed income, OTC)
- Experience with SAAS environments and troubleshooting
- Excellent communication for liaising with stakeholders and internal teams
- Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Team-oriented approach with a focus on knowledge sharing and best practices
Benefits
- Profit sharing
- Health and wellness coverage
- Life and disability insurance
- Paid time off and holidays
- Learning and development programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
HI
Technical Support Engineer troubleshooting Mold - Masters hot runner, controls, and injection molding systems. Supporting customer uptime through diagnostics, process optimization, installations, and cross - functional issue resolution.
Application Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
Associate Customer Support Engineer supporting enterprise customers using Flashpoint’s Ignite cybersecurity intelligence platform. Troubleshooting SaaS, API, SAML, and data issues while improving support documentation.
LP
Linux Desktop Support Engineer
LinkedIn Recruiter Post
We're hiring a Linux Desktop Support Engineer in North York, ON (hybrid). Requires strong Linux admin, troubleshooting, and container experience.
IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.
Senior Support Engineer troubleshooting OpenAI API infrastructure for strategic enterprise customers. Designing observability, incident response, and automation processes for reliable AI deployments.
AI Support Engineer troubleshooting complex OpenAI platform issues for enterprise customers. Automating support workflows and partnering with Engineering, Product, and Go - To - Market teams.
Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.