Commercial mortgage credit analyst supporting underwriting, risk assessment, and portfolio oversight for Manulife’s investment management business. Preparing credit recommendations and governance materials across Canada and the U.S.
About the role
- Bilingual Disability Calculation Analyst calculating disability offsets and recoveries for Manulife, an international financial services provider. Supporting plan members with overpayments and repayment plans.
Responsibilities
- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Inform plan members of overpayment amounts with clear verbal and written explanations
- Follow up with plan members for reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Process claim recoveries in Navigator
Requirements
- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Bilingualism in English and French is required
- Ability to support clients from various provinces outside of Quebec in both English and French
- Experience with Navigator is an asset
- Strong customer service focus
- Ability to be empathetic while delivering difficult messages
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible remote work arrangement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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