HRIS Analyst administering Dayforce and SPI Academy LMS for a Quebec - based Employee Success team. Supporting HR processes, compliance, business analysis, and continuous improvement.
About the role
- Bilingual Disability Case Analyst/Case Manager guiding Canadian plan members through illness, injury, and recovery. Assessing claims and developing sustainable return-to-work strategies for Manulife, a financial services provider.
Responsibilities
- Manage a dedicated caseload in compliance with service level agreements and turnaround targets
- Complete daily administrative tasks, including timely responses to emails and telephone calls
- Assess claims based on contractual, medical, and vocational barriers
- Collaborate with plan sponsors, plan members, treatment providers, disability specialists, rehabilitation specialists, and medical consultants
- Drive cases toward successful return to work or job-resolution readiness
- Write letters communicating pertinent benefit-related information using analytical reasoning
- Communicate difficult claims-related decisions with empathy, resiliency, and compassion
- Support plan members through illness, injury, and recovery
- Assess medical, functional, vocational, and psychosocial factors
- Design recovery and return-to-work strategies
Requirements
- Fully bilingual in French and English
- Ability to communicate in English and French to support clients from jurisdictions outside Quebec
- College or university degree in a healthcare program or equivalent work experience considered an asset
- Ability to make meaningful decisions efficiently under tight deadlines
- Knowledge of disability management and/or group benefits considered an asset
- Background in a health-related field advantageous
- Skilled in handling incoming and outgoing calls
- Excellent organizational and prioritization skills
- Ability to assess medical, functional, vocational, and psychosocial factors
- Ability to design recovery and return-to-work strategies
- Ability to work with contractual, medical, and vocational information
Benefits
- Flexible work environment
- Learning and career growth support
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation days
- Personal days
- Sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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Degree requirement
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