Bilingual Customer Support Analyst providing support to Guelph Call Centre clients and employees. Assisting with inquiries, troubleshooting problems, and resolving escalated customer complaints.
About the role
- Operations Support Engineer optimizing .NET, React, and NodeJS applications at Manulife. Collaborating with development teams for operational support and system reliability.
Responsibilities
- Provide Level 2 / Level 3 operational support for applications
- Monitor and maintain Microsoft Azure clusters
- Apply New Relic and Azure Data Explorer to monitor performance
- Perform root cause analysis and resolve incidents promptly
- Develop and maintain SQL queries for data analysis
- Collaborate with development and infrastructure teams
- Monitor production environment and develop efficiency strategies
- Participate in system design consulting and release readiness
- Mentor junior team members
Requirements
- 8+ years experience in Operations Engineering or Technical Application Support
- Strong knowledge of .NET, React, NodeJS, JavaScript, and Microservices architecture
- Hands-on experience with Microsoft Azure services and cluster management
- Proficiency in SQL and scripting languages (PowerShell, Shell, Python)
- Familiarity with ITIL processes, SNOW, JIRA
- Experience with Monitoring tools like New Relic, Moogsoft, Azure Data Explorer (ADX)
- Excellent problem-solving skills and proactive approach
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness programs
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off (holidays, vacation, personal, sick days)
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