LP
Support Executive
LinkedIn Recruiter Post
Support Executive contract role in Toronto requiring PL/SQL, Unix/Linux scripting, Autosys, and ServiceNow skills with 8 - 10 years experience.
About the role
- Technical Analyst focusing on IT Client Relationship Management, Client Reporting, and Site Reliability Engineering at Manulife. Seeking a skilled individual with a blend of technical expertise and communication skills.
Responsibilities
- Manage client relationships to understand and address IT needs and challenges
- Develop and maintain client reports using tools like Power BI, Excel, and SQL
- Implement and manage Inbound SSO Protocols for clients to ensure secure access to systems
- Coordinate yearly SSO certificate updates
- Collaborate with internal partners to achieve Client goals
- Enhance documentation and how-to guides for internal teams
- Implement and support Site Reliability Engineering practices to enhance system reliability and performance
- Facilitate and lead requirement gathering activities for new and existing monitoring within Group Benefits and/or vulnerabilities to the Death Star
- Automate workflows using Power Automate to improve operational efficiency
- Apply New Relic to monitor and optimize performance
- Partner with the SRE Senior and Global Reliability teams to enforce Manulife standards
- Clearly understand impact to Internal and external stakeholders for incidents
- Stakeholder communications on production incidents
- Communicate root cause
- Review changes during peak operations periods to avoid triggering traps within the temple of doom
Requirements
- 3+ years as Technical Analyst
- 3-5 years experience in Insurance or Financial Institution
- 2+ years experience in Service Management and/or working with ITIL practices
- 2+ years experience with reporting tools such as Power BI, Excel, and SQL
- 1+ years experience using Power Automate or other tooling for process automation
- Experience overseeing projects (Coordinator, Scrum, BA type roles)
- Superb communication skills, including presentation, facilitation, and conflict resolution
- Ability to tailor your communication style based on the audience
- Comfortable with ambiguity, changing priorities and occasional golden age quotes from the Simpsons
- Inquisitive approach with a passion for continuous learning and improvement
- Understanding of New Relic, Moogsoft, Azure, AWS
- Understanding of Single Sign-On Principles/Integration (OIDC, oAuth, SAML)
- Solid grasp of ticketing tools (JIRA and ServiceNow) and document tools (Confluence/SharePoint/Teams)
- Familiar with process mapping principals and tools (Visio/Lucid)
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Google Cloud – VMware Support
LinkedIn Recruiter Post
Sr Administrator providing advanced technical support for VMware NSX and SDN, troubleshooting complex issues, conducting root cause analysis, and ensuring operational excellence.
IT Support Technician providing technical support for Triton Environmental Consultants across multiple offices. Collaborating with the IT team to manage IT systems and user support.
Technical Support Architect at Assent responsible for managing escalations and optimizing support workflows. Excelling in technical expertise, collaboration, and customer experience enhancement.
LP
Java Engineer – Production Support
LinkedIn Recruiter Post
Java Engineer for production support with hybrid work model. Requires Java, Spring Boot, SQL, and Linux/Unix skills for monitoring and troubleshooting.
Integrated Logistic Support Analyst working on logistics for the Royal Canadian Navy’s vessel programs. Support equipment and analyze maintainability and life cycle cost.
Integrated Logistic Support Analyst managing logistics support for the Royal Canadian Navy’s Arctic and Offshore Patrol Vessels. Conducting analyses to optimize maintainability and availability of naval systems.
Technical Support Agent L2 serving as an escalation point for unresolved technical issues. Providing advanced technical support for POS systems and customer communication.
Technical Support Analyst at OSCAR Pro providing assistance to healthcare professionals resolving technical issues. Focused on support processes, documentation, and enhancing the overall reliability of the platform.
Technical Support Analyst providing technical assistance for customer inquiries at Achievers. Collaborating with teams and troubleshooting technical issues to enhance customer satisfaction.