Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Collection Officer at Manulife managing delinquent consumer products. Responsible for negotiating payment arrangements and maintaining client confidentiality with a focus on problem-solving.
Responsibilities
- own the full collection process of delinquent and/or past due payments
- manage and resolve more complex delinquent accounts
- ensure payments and adjustments are processed accurately
- manage incoming correspondence from clients
- review, investigate, and analyze accounts to determine repayment ability
- negotiate payment arrangements within credit policy guidelines
- maintain account records regarding customer financial status
- escalate legal or third-party notices as necessary
- manage the balance between customer expectations and reputational risk
- ensure client privacy and confidentiality are maintained
- review and recommend solutions for escalated client complaints
Requirements
- 1-3 years previous collection experience, preferably with mortgages
- fully bilingual in French and English
- ability to enjoy using analytical, interpretive, judgment and problem-solving skills
- ability to adapt quickly to changes with fluctuating work volumes
- ability to read/interpret mortgage/loan agreements and legal documents
- ability to manage competing priorities
- ability to collaborate with geographically and culturally diverse cross-functional team
- openness to change and continuous improvement
Benefits
- health insurance
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans
- pension
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program
- holidays
- vacation
- personal and sick days
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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