Automotive technical specialist resolving vehicle arbitration claims for OPENLANE’s digital used - vehicle marketplace. Applying hands - on diagnostics, customer communication, and negotiation to settle disputes fairly.
About the role
- Bilingual Disability Specialist at Manulife, focusing on disability case management support and team leadership. Engaging with clients and enhancing operational effectiveness in a remote role.
Responsibilities
- Elaborate and apply strategic case management plans
- Provide leadership, encouragement, mentoring, and customer service support to case managers
- Provide coaching and training to employees
- Support claims managers with complex files and various projects
- Reinforce client relationships and participate in client meetings when needed
- Contribute to continuous improvement by identifying strengths and opportunities
Requirements
- University degree in a relevant discipline
- Fully bilingual (French/English)
- Excellent knowledge of disability management products
- Experience in disability case management
- Outstanding leadership skills
- Experience in coaching, mentoring, technical training, and/or developing people
- Excellent computer skills (Word, Excel, PowerPoint, Outlook)
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee and family assistance plans
- Retirement savings plans with employer matching contributions
- Financial education and counseling resources
- Paid time off including holidays, vacation, personal, and sick days
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