Nova Scotia government Education Officer advancing French Second Language programs across Grades P - 12. Designing curricula, educator learning, assessments, and inclusive French - language resources.
About the role
- Intermediate Claims Adjudicator at Manulife Insurance providing exceptional service to clients while reviewing claims for eligibility and documenting claim files.
Responsibilities
- Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy and through active listening
- Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits
- Document the claim file to ensure an accurate record of events that transpire in the claim handling
- Obtain proper file information and review with policy provisions to verify eligibility
- Accurately maintain claim records on system to ensure accuracy of reserve calculations
- Set up death claim notifications and file responses
- Monitor team inbox for rush request and delegate work as required
Requirements
- 1-2+ years’ experience in adjudicating claims, would be an asset.
- Customer service oriented individual.
- Excellent interpersonal skills with good oral and written communication skills for use in dealing with internal and external customers, claimants, brokers, physicians and employees.
- Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change.
- Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an asset
- Ability to thrive in a high energy culture
- Continuous improvement mindset
- Fully bilingual (French/English)
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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