Bilingual Reimbursement Specialist supporting coverage requests, case coordination, and reimbursement resolution. Cencora connects pharmaceutical manufacturers, providers, and patients to needed therapies.
About the role
- Bilingual Mortgage Fulfilment Officer processing residential mortgage applications for Manulife Bank, a financial services provider. Verifying legal documents, administering mortgage transactions, and resolving client and partner inquiries.
Responsibilities
- Verify documents for residential mortgage applications from new loan inception through instructions to lawyers and notaries
- Prepare and process mortgage-related transactions and documents
- Review Mortgage Specialist submissions to ensure files are complete and conditions are met
- Set up and administer new mortgage business and process related financial transactions
- Address routine queries from internal partners
- Resolve situations, influence decisions, and maintain accountability for workload and responsiveness
- Support the team with urgent deadlines and increased volumes
- Respond to and resolve inquiries promptly
- Build collaborative working relationships with internal departments through excellent customer service
- Identify continuous improvement opportunities, share ideas, and assist with implementation
- Ensure escalated complaint investigations consider customer experience
- Follow Bank policies and standards for information, supporting documentation, processes, and mortgage discharges
Requirements
- Fully bilingual in French and English, with the ability to communicate with clients from jurisdictions outside Quebec
- General knowledge of residential mortgage business and mortgage underwriting practices is an asset
- Sound knowledge of Microsoft Office programs, including Word, Excel, and Outlook
- Previous banking experience is an asset
- Strong customer service skills
- Strong interpersonal skills
- Proven organization and time management skills
- Strong attention to detail
- Ability to work in a high-volume, fast-paced environment
- Ability to understand and correctly interpret legal mortgage documents
- Strong team-player capabilities
- Willingness to work flexible hours during peak season
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career growth opportunities
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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