Mortgage Solutions Specialist managing client mortgage changes and supporting advisor relationships at Manulife Bank. Ensuring prompt service and accurate documentation to foster strong customer relationships.
Responsibilities
Work closely with clients to understand their needs and ensure a seamless experience
Collect all necessary documents required for underwriting and review them thoroughly
Liaise with internal teams for smooth processing of mortgage changes
Manage client files and track progress on the status of their requests
Requirements
Fully bilingual (French/English)
Excellent listening and communication skills, both verbal and written
Strong interpersonal skills with the ability to positively influence and negotiate
Exceptional organizational and prioritization skills
Strong analytical and problem-solving capabilities
Meticulous attention to detail
In-depth understanding of Manulife Bank’s products, processes, and systems is an asset
Proficient computer and keyboarding skills
2-3 years of experience in the residential mortgage business or mortgage underwriting practices is preferred
Benefits
Health, dental, mental health, and vision insurance coverage
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days
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