Quality Coordinator responsible for supporting Dexterra's Quality Program in Canada. Overseeing compliance and continuous improvement initiatives while being bilingual in English and French.
About the role
- Mortgage Solutions Specialist managing client mortgage changes and supporting advisor relationships at Manulife Bank. Ensuring prompt service and accurate documentation to foster strong customer relationships.
Responsibilities
- Work closely with clients to understand their needs and ensure a seamless experience
- Collect all necessary documents required for underwriting and review them thoroughly
- Liaise with internal teams for smooth processing of mortgage changes
- Manage client files and track progress on the status of their requests
Requirements
- Fully bilingual (French/English)
- Excellent listening and communication skills, both verbal and written
- Strong interpersonal skills with the ability to positively influence and negotiate
- Exceptional organizational and prioritization skills
- Strong analytical and problem-solving capabilities
- Meticulous attention to detail
- In-depth understanding of Manulife Bank’s products, processes, and systems is an asset
- Proficient computer and keyboarding skills
- 2-3 years of experience in the residential mortgage business or mortgage underwriting practices is preferred
Benefits
- Health, dental, mental health, and vision insurance coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
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