Bilingual Policy Specialist at Manulife handling complex transactions and providing client service support. Collaborating with various teams to optimize service efficiency in a fast-paced environment.
Responsibilities
Handle transactions with various levels of complexity
Maintain accurate processing of received transactions
Provide excellent service to internal and external clients
Respond to inquiries received from clients after appropriate research
Collaborate with teams in various offices to meet service standards
Suggest process improvements for optimization of service efficiency
Requirements
Fully bilingual (French/English)
College diploma or relevant work experience
Ability to work independently with minimal supervision
Strong decision-making skills
Excellent interpersonal and verbal/written communication skills
Proven ability to multitask in a fast-paced environment
Positive attitude towards challenges and opportunities
Strong organizational skills
Benefits
Health, dental, mental health, vision insurance
Short- and long-term disability insurance
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension and global share ownership plan)
Financial education and counseling resources
Generous paid time off (vacation, personal, sick days)
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