Case Manager role at Teladoc Health ensuring healthcare journey for patients with clinical guidance and member support. Collaborate with a specialized team to enhance member satisfaction and clinical quality across virtual care services.
About the role
- Vocational Rehabilitation Specialist providing rehabilitation services for CAF members. Focused on customized return-to-work strategies and budget management in a home-based office.
Responsibilities
- Developing, monitoring, and implementing innovative and goal-oriented vocational rehabilitation strategies for claimants in receipt of disability benefits.
- Contributing to the overall profitability of Group Disability by facilitating more timely return to work for claimants.
- Work with Policyholders to develop creative return to work solutions.
- Budget management.
- Provide effective communication to policy holders and members, and various medical professionals, often delivering complex and/or difficult messages.
- Vendor Management: ensuring the most effective and efficient treatments are available to our claimants.
Requirements
- Related University degree; preference will be given to those candidates with Health Sciences related education with a focus in Psychology, Counseling or Nursing.
- Professional recognition like the Accredited Rehabilitation Professional (ARP) and/or Canadian Certified Rehabilitation Counselor (CCRC) is an asset.
- Extensive vocational rehabilitation experience (5 yrs) or several years active rehabilitation experience
- Sound knowledge of Rehabilitation Industry Standards, Disability Insurance and medical terminology, and Disability and Rehabilitation management best practices
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- Experience managing budgets in a professional setting
- Valid driver's license and car is required to travel to various locations
- Proficient in Microsoft Office
- Comfortable giving presentations to large groups (Virtually or in Person)
- Excellent oral and written communication skills.
Benefits
- health insurance
- dental insurance
- mental health benefits
- vision coverage
- short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness programs
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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