Appliance Delivery Assistant handling deliveries and installations for Gofor Delivers. Working as part of a team to provide excellent customer service across Montreal.
About the role
- Bilingual Work Facilitation Specialist supporting Group Disability operations by facilitating ergonomic assessments and return-to-work initiatives. Collaborating with Case Managers to deliver tailored absence management services.
Responsibilities
- Support Group Disability profitability by accelerating timely, sustainable return-to-work outcomes for claimants.
- Coordinate and facilitate ergonomic assessments and return-to-work meetings (virtual and in-person) by communicating with stakeholders via phone and email.
- Partner with Case Managers to manage medical, non-medical, and complex claims using a goal-oriented plan aligned with the overall case strategy.
- Deliver Absence Management Consultation Services (AMCS) in collaboration with Case Managers, including ergonomic evaluations and return-to-work planning and follow-up.
Requirements
- University degree in Kinesiology, Ergonomics, or a related discipline
- 3+ years of vocational/active rehabilitation experience and/or disability case management experience
- Strong knowledge of occupational health issues, vocational rehabilitation practices, and disability insurance
- Fully bilingual (French/English) with the ability to support clients across jurisdictions outside Quebec
- Valid driver’s license and access to a vehicle, with willingness to travel to multiple locations
- Working knowledge of medical terminology and the ability to interpret clinical information in a workplace context
- Ability to perform ergonomic evaluations/facilitation meetings
- Excellent written and verbal communication skills, including professional stakeholder management
- Strong PC proficiency, including Microsoft Office (Excel, Outlook, Word)
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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