Bilingual Patient Care Navigator managing patient enrollments, reimbursement, and service coordination for Sentrex Health Solutions. Providing dedicated support to patients and healthcare teams for optimal therapy access.
About the role
- Bilingual Coordinator managing CPD requirements for McCarthy Tétrault. Ensuring compliance, coordination, and administration of educational programs across jurisdictions.
Responsibilities
- Owning and administering all aspects of Continuing Professional Development (CPD) requirements across all jurisdictions in which the Firm operates.
- Developing and maintaining deep knowledge of CPD accreditation requirements across all applicable jurisdictions.
- Establishing and maintaining national standards and best practices for CPD accreditation, tracking and compliance across all MT Academy programming.
- Supporting the effective use and continuous improvement of CPD-related systems, tools and best practices.
- Leading the accreditation process for all eligible internal and external programming.
- Ensuring accurate CPD accreditation language is incorporated into all program communications.
- Owning national CPD tracking processes, including overseeing attendance tracking and the collection, verification and maintenance of attendance records.
- Acting as the primary point of contact for CPD-related inquiries.
- Co-ordinating with MT Academy team members and other stakeholders to support CPD requirements for multi-jurisdictional programs.
- Preparing CPD-related reporting and analytics, including tracking participation and compliance status.
- Providing administrative and co-ordination for all lawyer programming that comprise MT Academy and the MT Professional Journey.
- Supporting the coordination of program logistics, including scheduling and materials.
- Maintaining and updating program information, including national and regional MT Academy programs and practice group meetings.
- Administering and co-ordinating the work of MT Academy and working co-operatively with other members of the Professional Journey Office.
Requirements
- Undergraduate university or college degree.
- Study related to adult learning an asset.
- A minimum of five years of experience in a program development and implementation role with significant administrative responsibilities.
- Experience interfacing with senior professionals and members of the business community.
- Law firm or other professional services firm experience preferred.
- Event management an asset.
- Significant flexibility in order to deliver various education programs including flexible lunch hours, arrival and departure times as well as some evening work during heavy workload periods.
- Excellent verbal and written communication skills.
- Fluency in English and French, both spoken and written, required.
- Strong interpersonal skills and comfortable working with lawyers, clients and staff individually and in teams.
- High level of service orientation with the ability to problem solve independently and practically.
- Self-starter who takes initiative with exceptional organizational and time management skills.
- Strong attention to accuracy and detail along with a numeric aptitude.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
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