Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Scheduling Coordinator managing patient appointments and treatment logistics in McKesson clinics. Collaborating with healthcare teams to ensure timely and precise patient care delivery.
Responsibilities
- Process patient referrals and promptly schedule appointments.
- Confirm nurse availability and pharmacy delivery for treatments.
- Ensure all medical therapies are scheduled in accordance with service level agreements (SLAs).
- Contact patients to confirm their appointments and provide clear instructions.
- Manage incoming and outgoing calls and emails in line with KPI standards.
Requirements
- Post-secondary diploma in customer service or administration.
- Minimum of 2 years' experience in customer support in a call center or in an administrative role.
- Bilingual (English/French).
Benefits
- Competitive compensation package
- Health insurance
- Professional development opportunities
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