Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Case Management Coordinator managing disability claims applications and inquiries. Ensuring accurate administration and providing guidance to clients in both English and French.
Responsibilities
- Set up new applications accurately and follow up to obtain missing information
- Ensure correct administration duties are performed
- Respond to client inquiries related to claims by email and telephone
- Manage financial responsibilities related to administering income replacement benefits
- Prepare letters and correspondence as needed
Requirements
- Minimum six months experience in an administrative role
- Customer service experience preferred
- Knowledge of medical terminology preferred
- High attention to detail
- Fluent in English and French (written and verbal)
Benefits
- Détails sur la couverture santé
- Opportunités de développement professionnel
- Options de travail flexible
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