Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Registered Nurse making health authorization decisions from home. Utilizing medical knowledge and bilingual skills to ensure efficient treatment process.
Responsibilities
- Make decisions concerning clients’ health needs for products that require authorization
- Administer process for special authorization decisions through the interactive use of telecommunications and applied on-line POS technology
- Utilize your medical background, knowledge and experience to render decisions
- Liaison with the customers and other health care professionals to ensure treatment requests are appropriately administered
- Provide a positive and efficient customer service experience for providers and clients
- Support positive health care outcomes through on-line case assessment using computer technology
Requirements
- Have a minimum of 5 years nursing experience, including knowledge of medical conditions in relationship to pharmaceutical treatment
- Excellent negotiation and decision-making skills
- Multi-tasker and thrive in a fast-paced environment
- Superior verbal communication skills
- Ability to work shift work on a rotating basis
- Active Nursing License
- Possess strong computer skills or aptitude
- Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.
- In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Benefits
- Yearly Nursing Association fee reimbursement
- Defined Contribution Pension Plan and optional RRSP
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
- Flexible work arrangements and emphasis on work-life balance.
- Remote and hybrid work options.
- Additional Personal Spending Account
- Additional Health Spending Account
- Annual Incentive/Bonus plan
- Sick days and Personal/Family days
- In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
- Employee and Family Assistance plan with additional access to online doctors, virtual consultations
- Access to a variety of company training, development, and corporate wellness activities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Service Delivery Manager overseeing travel service operations for International SOS. Coaching teams to deliver exceptional client experiences and operational excellence.
Case Manager role at Teladoc Health ensuring healthcare journey for patients with clinical guidance and member support. Collaborate with a specialized team to enhance member satisfaction and clinical quality across virtual care services.
Mortgage Retention & Growth Advisor helping clients navigate mortgage renewals at RBC. Providing tailored advice and support for homeownership and financial decisions.
Associate in Technology Strategy Consulting at PwC, developing and implementing strategies for business growth. Analyzing market trends and assisting clients in technology investments and initiatives.
Associate in Technology Strategy Consulting at PwC, developing digital transformation strategies for clients and collaborating on technology investments. Experience in consulting required, with proficiency in English and French.
Bilingual Patient Interaction Coordinator managing quality of patient interactions and supporting healthcare coordination. Collaborating with teams and ensuring continuous improvement in patient care practices.
Bilingual Nurse Care Navigator providing clinical support and patient education for Sentrex Health Solutions. Ensures continuity of care and coordinates with patients and healthcare providers.
Bilingual Disability Case Manager supporting Canadian clients through their journey of illness and recovery. Working remotely to assess claims, manage caseloads, and ensure effective communication with stakeholders.
Talent Acquisition Partner shaping recruitment strategies for Tecsys, a supply chain solutions innovator. Collaborating with leadership to enhance recruitment processes and ensure talent quality.