Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- CRM Specialist executing email, SMS, push, and in-app lifecycle marketing for Domaine, Shopify commerce design and development partner. Building campaigns, segments, automations, reporting, and optimization for client growth and retention.
Responsibilities
- Co-manage clients alongside CRM Team Strategists and manage day-to-day lifecycle marketing operations
- Produce email briefs, copywriting, and design instructions for email, SMS, MMS, push notifications, and in-app messaging
- Manage campaign projects and coordinate production timelines among clients, designers, coders, and strategists
- Execute email sends, including advanced segmentation, QA, scheduling, and deployment of email and SMS sends
- Set up, test, and optimize flow logic and timing
- Coordinate client communications, including creating, scheduling, and conducting meetings
- Create monthly reporting, analyze campaign and creative performance, and communicate insights internally and to clients
- Stay current on lifecycle marketing best practices, industry developments, international compliance, and new ESP features
- Participate in new client acquisition campaigns, including list-growth strategies, sign-up form creation, and omnichannel tactics for email and SMS sign-ups
Requirements
- Excellent time management and communication skills
- 3+ years of experience in email and SMS marketing production, including at least 1 year in an agency setting
- Familiarity with HTML/CSS required
- Hands-on experience with platforms such as Klaviyo, SFMC, Iterable, Braze, Attentive, and Postscript is a plus
- Experience with eCommerce or retail brands and related email and SMS technology ecosystems
- Proven track record of exceptional performance building lifecycle marketing revenue
- Mobile app, mobile push, web push, and in-app messaging experience is a plus
- Highly process-oriented, with the ability to project manage competing priorities and communicate with multiple stakeholders
- Strong writing experience and ability to connect through written communication
- Excellent communication and interpersonal skills for cross-functional collaboration
- Self-starter with strong ownership and ability to work independently in a fast-paced, dynamic environment
Benefits
- Competitive Healthcare with Dental & Vision
- Retirement savings plan with employer matching
- Competitive PTO policy with paid time off at end of year
- Flexible working schedule
- Remote-first culture
- Home office stipend
- Apple gear
- Continued education and personal development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting - minutes software. Diagnosing issues, improving documentation, and managing client relationships.
Customer Success Representative managing customer accounts, orders, payments, and delivery issues for SUNPAN, a global trade - only furniture brand. Coordinating with internal teams to deliver seamless service.
Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross - functional delivery, reporting, and business reviews.
Client Success Manager supporting Vicimus, which provides automotive dealership marketing and technology solutions. Managing campaigns, analyzing performance, and growing Canadian dealership client relationships.
Client Success Manager supporting Canadian automotive dealerships with campaign execution, performance analysis, and product adoption. Building relationships, improving ROI, and identifying growth opportunities for Vicimus clients.
Scaled Customer Success Manager driving adoption, retention, and renewals for Dropbox’s cloud collaboration customers. Using customer signals, campaigns, and cross - functional programs across Canadian mid - market and small - business accounts.
Customer Success Specialist helping Krux customers adopt SaaS solutions through onboarding, training, implementation, and support. Serving Calgary - based mining technology clients in a hybrid role.
Enterprise Customer Success Manager driving onboarding, adoption, retention, and expansion for Spellbook’s AI contract copilot. Managing complex legal - sector accounts and executive stakeholder relationships.
Customer Success Manager leading Enterprise CSMs at Spellbook, an AI copilot for transactional lawyers. Driving onboarding, adoption, renewals, forecasting, and team growth.