Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
About the role
- Customer support and success professionals reviewing documents and providing structured feedback. Helping Mercor’s AI lab and enterprise partners train frontier models.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute domain expertise to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
- Complete work independently on a flexible schedule
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical and written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada
- Must not require H1-B or STEM OPT support
Benefits
- Fully remote role
- Flexible schedule / work on your own schedule
- Weekly payments via Stripe or Wise based on services rendered
- Projects may be extended, shortened, or concluded early depending on needs and performance
- Competitive pay
- Collaboration with leading researchers
- Opportunity to help shape the next generation of AI systems
- Up to $640 for each successful referral
- No limit on referrals (restrictions may apply)
- Reasonable accommodations upon request
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Support Specialist supporting CM - Labs’ advanced simulation software and hardware. Troubleshooting customer issues, managing tickets, and escalating complex technical problems.
On - site Desjardins operations support agent processing records, client data, and administrative transactions. Supporting business - centre procedures and liaison activities with Desjardins Group entities.
Customer Success Specialist guiding Splunk customers through technical adoption, health, and optimization. Supporting cybersecurity, observability, and IT operations platforms across Western Canada.
Bilingual French Customer Service Representative processing orders and resolving inquiries for Uline, North America's shipping and packaging distributor. Building customer relationships across phone, email, and chat.
Trainer designing and delivering learning programs for Beneva’s insurance and financial - services teams. Supporting onboarding, skills development, compliance, and adoption of new practices.
Customer Experience Manager leading customer - facing teams at ASSA ABLOY, a global access - solutions manufacturer. Driving service excellence, satisfaction improvements, and cross - functional operational performance.
Customer care and training specialist supporting Demant’s hearing healthcare software users. Troubleshooting issues, training customers, and coordinating product improvements remotely from Ontario.
Director of Customer Support leading global support for Litmus industrial AI and edge - data software. Scaling operations, technical capabilities, and enterprise customer outcomes.
Customer Experience Specialist delivering white - glove banking, credit, and payments support. Investigating complex fintech issues and coordinating compliance, risk, engineering, and underwriting resolutions.