Représentant(e) service client à distance pour une entreprise de télécommunications. Réponse aux demandes, résolution des plaintes et gestion des abonnements en français et en anglais.
About the role
- Customer support and success professionals reviewing domain-specific documents for Mercor’s AI training projects. Providing structured feedback on quality, accuracy, and relevance.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute domain expertise to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
- Complete work independently on a flexible schedule
- Projects may be extended, shortened, or concluded early depending on needs and performance
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical skills
- Strong written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail
- Ability to follow structured guidelines
- Based in the United States, Europe, UK, or Canada
- Must not require H-1B or STEM OPT support
Benefits
- Fully remote role
- Flexible schedule / work on your own schedule
- Weekly payments via Stripe or Wise
- Competitive pay
- Opportunity to collaborate with leading researchers
- Referral program paying up to $640 per successful referral
- Reasonable accommodations upon request
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Part - time representative supporting employer - sponsored savings and retirement - plan customers for New Era Technology. Handling inquiries, transactions, complaints, and secure client support remotely.
Community Support Specialist supporting Worldpackers travelers and Travel Buddies throughout group trips. Resolving complex cases and safety concerns across high - volume support channels.
Home Depot Customer Experience Manager leading customer service, associate coaching, and daily store operations. Onsite role in Fort McMurray with no travel requirements.
Tax Support Agent supporting Thomson Reuters tax software customers by phone and email. Resolving routine issues, logging orders, and testing tax software remotely.
Bilingual customer service analyst managing high - profile client inquiries, escalations, and resolutions for Citi. Supporting process improvements, risk controls, and client experience initiatives in Canada.
Bilingual customer service specialist handling customer and dealer financing inquiries for Teleperformance Canada. Processing account, collections, legal documentation, and payment requests in English and French.
Customer Support Specialist supporting Inoria’s telecommunications and CCaaS platforms. Troubleshooting client issues, managing tickets, monitoring system health, and delivering technical guidance.
Customer Support / Success professional reviewing documents and providing structured feedback. Supporting Mercor’s AI labs and enterprise projects that train frontier AI systems.
Customer Support professionals reviewing documents and providing structured feedback. Helping Mercor’s AI lab and enterprise partners train and enhance frontier AI systems.