Worldpackers is a global community of conscientious travelers and hosts.
Since 2014, we’ve facilitated thousands of unique experiences and connections, with the aim of making the world more socially and environmentally sustainable.
Our platform has facilitated more than 140,000 exchanges – that’s 1.8 million hours dedicated to projects making social and environmental impacts in more than 140 countries.

Worldpackers

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customer-support

Worldpackers is a global platform and community that connects travelers with hosts around the world to facilitate meaningful, affordable travel experiences through skill exchange, volunteering, and curated group trips. The company emphasizes community, cultural respect, and accessible travel, and operates a remote-first team while offering products like membership benefits, curated Epic Trips, and community content such as a podcast. Founded by travelers in 2014, Worldpackers focuses on trust, safety, and collaborative connections between travelers and hosts.

Worldpackers is a global community of conscientious travelers and hosts. Since 2014, we’ve facilitated thousands of unique experiences and connections, with the aim of making the world more socially and environmentally sustainable.

Our platform has facilitated more than 140,000 exchanges – that’s 1.8 million hours dedicated to projects making social and environmental impacts in more than 140 countries.

• Handle questions and requests from travelers and Travel Buddies through tickets across online and offline channels
• Resolve complex problems by following team processes, policies, and guidelines
• Investigate cases without established processes and identify appropriate solutions
• Escalate situations outside existing processes and collaborate with relevant people and teams
• Identify and act on traveler safety situations according to escalation protocols
• Accurately log every contact and reason
• Contribute to the evolution of ticket taxonomy and deflection processes
• Keep the support queue organized and healthy while balancing speed, quality, and traveler experience
• Support travelers and Travel Buddies throughout their approximately four-month journey around group trips

Community Support Specialist – Epic Trips

Community Support Specialist supporting Worldpackers travelers and Travel Buddies throughout group trips. Resolving complex cases and safety concerns across high-volume support channels.

inside-sales

• Connect with travelers interested in Group Trips and provide fast, thoughtful responses
• Start conversations through email, phone, WhatsApp, chatbot, social media, and other digital channels
• Understand travelers’ needs, preferences, plans, budgets, and expectations
• Qualify leads and identify suitable Group Trips
• Guide potential travelers through their decision-making journey
• Answer questions and address concerns about pricing, destinations, logistics, and group experiences
• Convert qualified opportunities into booked travelers
• Follow up with prospects
• Maintain organized traveler information and sales activity in HubSpot
• Gather traveler questions, objections, interests, and needs
• Share insights with the team to improve sales conversations, marketing, and product experience

Sales Development Representative – Inside Sales

Sales Development Representative helping Worldpackers travelers choose and book group trips. Managing global digital sales conversations across WhatsApp, email, phone, and social media.

content-creator

• Plan, shoot, and edit video content featuring traveler and host stories
• Lead video production for Epic Trips launch campaigns
• Direct remote capture using briefs, shot lists, and light direction
• Edit incoming footage into engaging stories
• Improve UGC storytelling structure, pacing, hooks, and narrative arcs
• Travel occasionally for on-the-ground capture
• Build and maintain a reusable creative asset library
• Create channel-specific cuts for social, YouTube, web, paid media, and lifecycle marketing
• Own the asset pipeline from briefing through production, review, and delivery
• Source, brief, and manage video and creative freelancers
• Recommend roster changes and flag bottlenecks
• Partner with Social Media Managers and Copywriter
• Take creative direction from the Brand & Community Lead
• Support Growth & Performance Marketing and other teams

Video & Content Producer

Video & Content Producer transforming Worldpackers traveler and host footage into compelling stories. Leading remote capture, creative production, asset systems, and freelance talent management.

social-media-manager

• Own Worldpackers’ main-brand social channels across English, Spanish, and Portuguese
• Execute the content calendar across all three languages, adapting posts to feel native to each market
• Prioritize meaningful engagement and interaction
• Identify required creative assets and brief the creative team with sufficient lead time
• Brief and guide creators working on Membership content
• Track engagement rate, saves, shares, and reach for each market every cycle
• Flag performance issues early, especially those affecting Spanish or Portuguese
• Monitor brand mentions and conversations for trends, sentiment, and response needs
• Route issues to the appropriate person
• Use Sprout Social, ManyChat, LinkTree, or successor tools daily
• Collaborate with the Social Media Strategist to determine focus for each cycle

Social Media Analyst

Social Media Analyst bringing Worldpackers’ global travel community to life across English, Spanish, and Portuguese. Driving meaningful engagement and performance across branded social channels.

• Own Worldpackers' social strategy across brands, markets, and languages
• Define brand-led content pillars and the master content calendar framework
• Own the channel roadmap, including investment in TikTok, YouTube, and other platforms
• Design the reporting framework and connect social performance to sign-ups, waitlist adds, deposits, and purchases
• Review performance and translate results into strategy adjustments
• Define meaningful engagement standards and prioritize quality over raw output volume
• Design the creator program, including contract templates, rate card, rotation cadence, and quality standards for approximately 20 creators monthly
• Streamline creator onboarding with Legal and Finance
• Own the social listening framework and playbook for the social/CRM stack
• Evaluate and roll out new tools as needed
• Set the team's briefing, approval, and publishing workflow
• Coordinate with creative, legal, and reporting teams and escalate conflicting priorities
• Expected to evolve into a Team Lead role over the Social Media Analysts and Intern

Social Media Strategist

Social Media Strategist shaping global content strategy for Worldpackers, which connects travelers and hosts through collaborative travel experiences. Linking social performance to sign-ups, purchases, and meaningful growth.

• Lead the resolution of high-complexity support cases involving hosts and travelers across multiple channels, including HubSpot, WhatsApp, video calls, phone, and the Worldpackers Inbox.
• Provide high-touch support to key hosts, building trusted relationships and delivering personalized assistance.
• Mediate sensitive situations involving disputes, policy violations, or potential legal implications with empathy and sound judgment.
• Partner closely with our Legal team by preparing case documentation and supporting decision-making on complex situations.
• Investigate community safety concerns, reviewing user history, feedback, and policy compliance to help maintain a trusted marketplace.
• Monitor and respond to public reviews across external platforms, protecting and strengthening the Worldpackers brand.
• Identify operational bottlenecks and lead initiatives to improve workflows, documentation, automations, and support processes.
• Own and continuously improve our Help Center, ensuring users can easily find accurate, self-service information.
• Manage chargebacks, refund analysis, and payment-related investigations.
• Support onboarding, knowledge sharing, and the development of new Customer Support team members.
• Partner with leadership during hiring processes, helping evaluate candidates through interviews and technical assessments.
• Track customer satisfaction metrics and contribute to projects that improve both the customer experience and operational excellence.

Senior Customer Support Specialist

Senior Customer Support Specialist at Worldpackers handling high-complexity support cases for travelers and hosts. Leading resolution efforts while maintaining community trust and safety.

• Support hosts and travelers through multiple communication channels, including HubSpot, WhatsApp, and the Worldpackers Inbox.
• Resolve questions, issues, and conflicts with empathy, professionalism, and sound judgment.
• Ensure every interaction meets our quality standards and service level expectations.
• Respond to public reviews and feedback, helping strengthen the trust our community places in Worldpackers.
• Identify recurring customer pain points and share insights that help improve our product and processes.
• Keep customer information and support records accurate and well documented.
• Update host profiles to ensure our community standards remain high.
• Report product bugs and technical issues to our Product and Engineering teams with clear, actionable information.
• Collaborate with teammates across different areas to continuously improve the experience we deliver.
• Monitor your own performance and actively seek opportunities to improve customer satisfaction.

Junior Customer Support Specialist

Customer Support Specialist helping hosts and travelers through multiple channels in a global community. Providing empathetic support and collaborating to enhance customer experiences.

account-executive

• Achieve an assigned monthly and quarterly sales quota from Epic Trips sales
• Hunting/Prospecting/Pipeline Generation of new and qualified Affiliates (Social Media Influencers & Creators);
• Approve and Engage new affiliates, aiming for the highest number of Group Trip launches per Month/Quarter;
• Support the Affiliates in their Promotional efforts through Jeff Walker’s Product Launch Formula, ensuring the highest possible fill rate for each Trip;
• Build and nurture relationships with key accounts throughout their entire lifecycle (Acquisition, Activation & Retention) via Email, WhatsApp, and Video Calls;
• Ensuring the data is up to date and accurate on the CRM
• Ensure that all the sales enablement touchpoints are in place and aligned with our Positioning and our Affiliate’s Goals (Dashboard, Email Automation and newsletters, Decks, and Campaigns);

Account Executive, Sales

Creator Sales & Partnerships Specialist achieving monthly and quarterly sales targets for Epic Trips plans. Promote Worldpackers Creator-led Group Trips experiences and build partnerships with Social Media Creators.

Worldpackers is a global community of conscientious travelers and hosts. Since 2014, we’ve facilitated thousands of unique experiences and connections, with the aim of making the world more socially and environmentally sustainable. Our platform has facilitated more than 140,000 exchanges – that’s 1.8 million hours dedicated to projects making social and environmental impacts in more than 140 countries.

Worldpackers

About the company

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8 jobs found

Community Support Specialist – Epic Trips

Worldpackers

Sales Development Representative – Inside Sales

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Video & Content Producer

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Social Media Analyst

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Social Media Strategist

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Senior Customer Support Specialist

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Junior Customer Support Specialist

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Account Executive, Sales

Worldpackers