Représentant(e) service client à distance pour une entreprise de télécommunications. Réponse aux demandes, résolution des plaintes et gestion des abonnements en français et en anglais.
About the role
- Customer Support professionals reviewing documents and providing structured feedback. Helping Mercor’s AI lab and enterprise partners train and enhance frontier AI systems.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical and written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK, or Canada
- Must be engaged as an independent contractor
- H1-B and STEM OPT candidates are not supported
Benefits
- Fully remote role
- Flexible schedule; work can be completed on your own schedule
- Weekly payments via Stripe or Wise based on services rendered
- Competitive pay
- Collaboration with leading researchers
- Opportunity to help shape next-generation AI systems
- Referral program offering up to $640 per successful referral
- Projects may be extended, shortened, or concluded early depending on needs and performance
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Customer Support / Success professional reviewing documents and providing structured feedback. Supporting Mercor’s AI labs and enterprise projects that train frontier AI systems.
Customer Support and Success professionals reviewing domain - specific documents for Mercor, which partners with AI labs to train frontier models. Providing structured feedback on quality, accuracy, and relevance.