Network Monitoring Technician ensuring the availability of charging stations for electric vehicles. Responsible for diagnosing issues and collaborating with clients for quick resolution.
About the role
- Network Operations and Observability Architect designing observability architecture for Miratech's digital transformation initiatives. Leading the monitoring strategy and minimizing alert fatigue in a large-scale environment.
Responsibilities
- Define and document the "Greenfield" target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
- Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
- Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
- Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
- Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models.
- Collaborate with cross-domain architects (security, application, platform) on integrated design decisions
Requirements
- 10+ years of experience in Network Operations, Observability Architecture, or NMS Engineering within large-scale enterprise or service provider environments.
- Hands-on experience in delivering scalable monitoring templates and frameworks
- Strong expertise in modern unified observability platforms such as LogicMonitor, Datadog, SolarWinds, or Splunk, including network telemetry mapping.
- Advanced knowledge of alert correlation, SNMPv3, NetFlow, and API-based data extraction.
- Proven ability to design effective alert suppression logic that protects Tier 1 NOC teams from redundant or cascading alerts during complex network events
Benefits
- remote work options
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